Esat Dreshaj | Page 2

Another epic fail of Flubbs Infiniti... They had my car Another epic fail of Flubbs Infiniti... They had my car for over 3 weeks and I went to pick it up today... To only find that they had not replaced Another epic fail of Flubbs Infiniti... They had my car for over 3 weeks and I went to pick it up today... To only find that they had not replaced the run flat tire that had a nail in it! The same tire that they recommended be replaced after inspectition and rotation... Well I was done, went to the service managers office Dana and asked "Do I have a hex or something concerning my vehicle? Why is it EVERY time I've come in here something ALWAYS gets missed or messed up? Do I need to start asking for old parts and fluid to ensure the work is really getting done?" No I'm sorry this has happened and we'll get it fixed... Then I decide to see if Mr. Grubbs III is in to see why he NEVER returned my call (High priority) and he said "I never got the message." Whatever lier... Went over his GMs unprofessional behavior using the death of a staff member to prove his point in a conversationthat that took place 3 weeks prior... He said "My GM felt ashamed of his behavior when we spoke about it." I asked "If Mr. Hayes was so ashamed, what did he do to rectify the situation? Nothing! He could have picked up the phone to apologize or better yet personalize it and send a hand written apology regarding his unprofessional behavior." Mr. GrubbsIII "I thought it was handled... " I replied "Apparently not! Isn't the role of your GM to solve problems before they get to you and me having to sit down and discuss them with you?" "Yes, again I thought it was handled..." I relied "Since the both of you had a conversation about it, that means you knew about it regardless if you got my voicemail or not! You could have reached out to me and apologized for his behavior as well! If my name was attached to a brand, I can guarantee you my staff would be acting with integrity in all regards! Something you should be evaluating very closely at this point!" Take away for Mr. Grubbs III: You're staff on all levels represent YOU and YOUR name! What is YOUR name portraying based on the actions of YOUR staff??? Is it Integrity??? NO! #Infiniti #Grubbs #GrubbsInfiniti #Flubbs BEWARE of GRUBBS INFINITI AKA:Flubbs Infiniti A list of "Factory recommendations" that FLUBBS said needed to be performed on my vehicle... lol However, my Factory Maintenance Manual noted something COMPLETELY different! 1. Transmission Fluid Exchange...lol It is a sealed unit! You CAN NOT exchange ANYTHING 2. Rear Differential Fluid Exchange...lol Inspect only unless Note #2 DOES NOT APPLY TO ME 3. EVAP System Cleaning...lol I guess because my in cabin filter that was just changed isn't doing its job...lol 4. Complete Fuel & Induction Service to remove harmful carbon buildup... My car's only 1.5 yrs old How much carbon could possibly build-up... Severe driving conditions do not apply to me nor does using a car top Carrier! What it seems like to me is shady/unethical business practices and up saling the krapp out of unsuspecting consumers! I'm sorry to disappoint you FLUBBS Infiniti but I'm not your average woman when it comes to car maintenance! #Shady #NoIntigrity #UnethicalBusiness #GrubbsInfiniti #GrubbsIII #FLUBBS More

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We received professional, courteous and efficient service today. The service department explained their findings to ensure we were abreast about the condition of our vehicle. Our salesman Esat ensure service today. The service department explained their findings to ensure we were abreast about the condition of our vehicle. Our salesman Esat ensured all our needs were met and encouraged us to contact him as needed. We were very pleased with our visit. More

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Ashley is always outstanding, and up front with everything as long she is there I dont need go anywhere else to service my vehicle. The sales department is the best in dallas I have sent three of everything as long she is there I dont need go anywhere else to service my vehicle. The sales department is the best in dallas I have sent three of my coworkers and they are just as satisfied as me More

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Wonderful experience with a great sales team Had a great experience car shopping. This was the first dealership we visited and test drove the car and quickly fell in love. Esat Dreshaj Took his Had a great experience car shopping. This was the first dealership we visited and test drove the car and quickly fell in love. Esat Dreshaj Took his time to show us different cars, explained pricing and different package options. We were on the fence of whether to lease or buy and he explained both options and we went with a lease. Alan Alfano the manager came in an introduced himself and also was very helpful. I highly recommend this dealership. Great customer service More

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Ken Davis is 5-stars! Ken Davis has helped me on multiple occasions and has always been great! I will always go back to work with him when I need a new car. Ken Davis has helped me on multiple occasions and has always been great! I will always go back to work with him when I need a new car. More

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Oil change. Even when the Dealer was busy, still the work was done in a timely manner. I definitely would recommend this place to friends and family. My service Even when the Dealer was busy, still the work was done in a timely manner. I definitely would recommend this place to friends and family. My service advisor Paul was great and friendly. More

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Excellent service. Service was great! Done in a timely manner. Service advisor, Paul, could not be better! Went with the a/c routing problem and it was resolved. Also pe Service was great! Done in a timely manner. Service advisor, Paul, could not be better! Went with the a/c routing problem and it was resolved. Also performed an oil change and the car was cleaned when I picked up. More

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Beware New Customers - Grubbs Infiniti in Grapevine, TX I bought the 2018 QX50, paid $45,000 brand new from the Grubbs Infinity in Grapevine, TX. After three months with 7,400 miles, while I was driving th I bought the 2018 QX50, paid $45,000 brand new from the Grubbs Infinity in Grapevine, TX. After three months with 7,400 miles, while I was driving the QX50 front panel lights came up suddenly with the warning MALFUNCTIONED signal. The fan would make a loud noise, the steer would become hard to handle. The Infiniti Manufacture has been knowing the MALFUNCTIONAL problems for long times. It continues to sell the QX50 to the public. The technicians have been dissecting the QX50 and it took the technicians 2 weeks to fix the electrical problems. Yes, it still has a warranty, but now it is my problems. Think twice before you decide to buy the Infinity QX50 at Grubbs Infiniti. More

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Best car buying experience!!! Esat is a very helpful and knowledgeable salesman. My initial contact with him was for a lease and my most recent contact was for a purchase. He walke Esat is a very helpful and knowledgeable salesman. My initial contact with him was for a lease and my most recent contact was for a purchase. He walked me through the entire process and answered all of my questions. I never felt pressured or overwhelmed. He is my recommendation. More

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