Evan Simons | Page 13

We brought our 2021 Nisan Leaf in to be repaired 3 times (ALL 3 times were within 30 DAYS & the 3rd time they had it from 8-4-21 to 8-27-21 which is *23 DAYS!*) to this dealership location that we leased it (ALL 3 times were within 30 DAYS & the 3rd time they had it from 8-4-21 to 8-27-21 which is *23 DAYS!*) to this dealership location that we leased it from. Each time, a different explanation for the problem was provided (1st it was the 12 volt battery was low on charge, 2nd time they claimed that there was water in an electrical connector). This 3rd time they said that we are not charging the car correctly. We had been using an extension cord and the level 1 charger that was provided by Nissan when we leased the car as our primary method of charging. At no point in the sales process was how to correctly charge the car even discussed, however it turns out that the user manual for the car said that level 1 charging should be rare and there are limitations on what extensions cords can be used. As they explained it today, the way we were charging the car caused the amount of power the car is getting to be different than the amount of power it thinks it’s getting, causing the computer to “get confused” and report an incorrect charge level on the dash. The fact that the battery is lower than that causes the warning light to come on and the EV system to shut down preventing driving with an error like “WARNING! SERVICE EV SYSTEM UNABLE TO RESTART AFTER POWER OFF!”. During the sales process, they never told us that the provided level 1 charger was only for emergencies. Although it was in the manual, we were unaware of the limitation until now. The last 2 times we brought it in for repair, they gave 2 different explanations for the light. They should have figured this out early in the diagnostic process because they had called us several times for information and we were nothing but honest about how we charged and drove the car, and even asked them to replicate that themselves. Despite this ultimately being an issue Nissan was aware of it took nearly a month & 3 attempts to arrive at what we think is the correct diagnosis. I really want to emphasize that the customer service was great UNTIL THIS LAST TIME I PICKED UP MY CAR. Simon (a manager I assume) was able to answer most of my questions but ultimately had a bad tone that was demeaning and dismissive of my concerns. He was unable to tell me how to find out how much charge was being given by any commercial charger, which he said was important before connecting it to the car. I HAD TO EDUCATE HIM on how the car and charging station are supposed to negotiate how much power was transmitted according to Nissan’s design. Simon was *UNWILLING* to help look things up in the user manual that I had questions on (such as what charging level was preferred). Simon presented paperwork that he said was from Nissan that had several parts highlighted; some said Levels 1 & 2 were preferable, some said Levels 2 & 3, and there were several mentions of using Level 1 in only emergencies; Simon was UNABLE & UNWILLING TO EXPLAIN THIS & told me to look it up in user manual. My confidence in them has plummeted (dealership & Nissan). Dealership & Nissan suggestions for improvement: 1. Train 1-2+ Salesmen & at least 1 Manager extensively on Nissan’s Electric Cars 2. Tell customers that level 1 charging is meant for emergencies. 3. Place WARNING STICKERS in obvious places on both the car’s charging ports and the charger brick itself reminding the user that level 1 charging is meant for emergencies only. Customer Suggestions: We love driving our leaf! The savings you get from NOT buying gas or diesel is extremely high. We pay $5 in electric for every 200 miles. That said if you are buying/leasing a new car keep in mind Indiana’s Lemon Law (or your state’s). Ours says if you have 4 or more break downs within 18 months (or 18,000 miles) of purchase/signing a lease you are eligible to file a court case that will get ALL the money you paid back. Which could save you $1000s in the end. I am not a lawyer. More

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Wasted my time driving 40 minutes there to find out they sold the car Lil heads up would’ve been much appreciated.I don’t feel that Evan was much helpful sold the car Lil heads up would’ve been much appreciated.I don’t feel that Evan was much helpful More

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I’ve bought three new cars in my life and my experience buying one with Evan was definitely the easiest and best experience so far! buying one with Evan was definitely the easiest and best experience so far! More

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