Falicha Newton

On time. Friendly and courteous. Can and explained the cost of the tires which were not planned but needed. Had me out in 3 hrs or so as promised. Price was r Friendly and courteous. Can and explained the cost of the tires which were not planned but needed. Had me out in 3 hrs or so as promised. Price was reasonable. I come here for the service. Your department is always great. More

by jfmarcotte55 Verified Customer Verified Customer

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Great job! I needed to be somewhere else and actually I ran late but they still got my car serviced in plenty of time. Thanks! I needed to be somewhere else and actually I ran late but they still got my car serviced in plenty of time. Thanks! More

by G freeman Verified Customer Verified Customer

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I was informed that my vehicle’s recall would be completed the same day I brought it in, which I appreciated. However, after not hearing back by 3 PM, I reached out to the service rep and learned th completed the same day I brought it in, which I appreciated. However, after not hearing back by 3 PM, I reached out to the service rep and learned that my vehicle wouldn’t be ready until the next day. I believe improving communication during such visits could enhance the customer experience. Even with the follow up SMS messages and emails from the dealership after the service, the lack of timely updates during my appointment was a bit challenging for me. I had to make arrangements last minute for transportation home and for getting back to work the next day due to this. On a positive note, the lady I spoke with when dropping off my vehicle was very pleasant and polite. I just hope that communication from the service technicians can be improved in the future. More

by B4238772617 Verified Customer Verified Customer

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I will never be back to Mountain View Chevrolet the girl that answered the phone when I called eight hours after dropping my vehicle off for it's scheduled appointment was rude as can be and let me know tha that answered the phone when I called eight hours after dropping my vehicle off for it's scheduled appointment was rude as can be and let me know that I was not dropping my car off for an appointment that that was just to get it in and there was no set time that it would be ready so with that being said, I will never be back More

by CANES423 Verified Customer Verified Customer

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Very friendly and knowledgeable. She advised that I will be need tires . Just up keep on car itself. She advised that I will be need tires . Just up keep on car itself. More

by N.BEEMAN6 Verified Customer Verified Customer

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I came in, was a little late but it was no problem. They gave a a ballpark price and I want to the waiting room. The wait was about as long as would be expected. They gave a a ballpark price and I want to the waiting room. The wait was about as long as would be expected. More

by SsSparkles Verified Customer Verified Customer

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Great communication and service. The part was on back order but I feel like all work was completed in a timely manner. The part was on back order but I feel like all work was completed in a timely manner. More

by MEINTN73 Verified Customer Verified Customer

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The service manager was horrible. Absolutely horrible He had no customer service, and he was so rude. Never called me back-nothing Absolutely horrible He had no customer service, and he was so rude. Never called me back-nothing More

by E_LAFFIN Verified Customer Verified Customer

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Falicha was amazing. Great customer service. When the service workers installed the airbag, they broke the ac vent. When I called back to let them know, the other female Great customer service. When the service workers installed the airbag, they broke the ac vent. When I called back to let them know, the other female customer service assistant was very rude. Falicha was Amazing More

by TIRA.ROBINSON Verified Customer Verified Customer

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I have been dealing with mtn view chevy for years. Bought all my vehicles there. I think 153.00 for a oil change is alittle high. I understand that the economy is not great but come on. 60.00 for labo Bought all my vehicles there. I think 153.00 for a oil change is alittle high. I understand that the economy is not great but come on. 60.00 for labor.Not very happy about that visit More

by JTrusley Verified Customer Verified Customer

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