Farouq Elmaghroudi

I purchased a preowned Rivian from Nucar Hyundai of Norwood on April 2, 2026. The transition was not entirely smooth due to an unforeseen incident that occurred while the vehicle was being inspected, b Norwood on April 2, 2026. The transition was not entirely smooth due to an unforeseen incident that occurred while the vehicle was being inspected, but the team at NuCar handled the situation with professionalism and care. My salesperson, Farouq, was excellent to work with. He was consistently reachable by phone, upfront with all available information, and even met me in Connecticut—since I’m based in New York—at 10 PM to complete the vehicle exchange with my trade-in. The situation was escalated to the sales manager, Guersy Lindor, who was also very professional. He listened to my concerns, acknowledged my side of the story, and assured me that NuCar would take responsibility for the issue and make things right. While the process took longer than I would have preferred, both Guersy and the dealership ultimately followed through on their commitments. Car buying experiences are not always easy or fun, but based on this experience, I found Farouq and Guersy to be honest, responsive, and accountable. I would not hesitate to recommend NuCar or consider doing business with them again in the future. More

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Farookh was super helpful and patient with my first ev purchase. He was also very prompt and got me delivery of the car when I needed it purchase. He was also very prompt and got me delivery of the car when I needed it More

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Thank you to Farouk & Jay for making my leasing experience easy & really listening to what I wanted in my new car at the payment I could afford. Everybody was so courteous & helpful. I didn't feel experience easy & really listening to what I wanted in my new car at the payment I could afford. Everybody was so courteous & helpful. I didn't feel rushed or pressured at all. I definitely would recommend. More

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I had great experience working with this dealer. I recently bought Hyundai tuscon and it’s amazing I recently bought Hyundai tuscon and it’s amazing More

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Start to finish great, no-hassle, no-pressure, customer service from the salesman Farouq, Sales Manager Jay, and Rich in Finance service from the salesman Farouq, Sales Manager Jay, and Rich in Finance More

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Professional! ! Made a deal and stuck to it. No suprises. Drove 4 hour because no dealership in my area was able to make a deal happen. ! Made a deal and stuck to it. No suprises. Drove 4 hour because no dealership in my area was able to make a deal happen. More

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Farouk was awesome! Exceeded expectations and was very quick regarding his follow-up….great job!!!! Exceeded expectations and was very quick regarding his follow-up….great job!!!! More

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Farouk was very informative and helpful in our choice of car and financing it. And he was a pleasure to work with. I highly recommend him. car and financing it. And he was a pleasure to work with. I highly recommend him. More

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I am so pleased to have the folks at Nucar this past week after spending a long time searching for the right vehicle which they had on their lot. They put together a transaction that was open, fast and witho after spending a long time searching for the right vehicle which they had on their lot. They put together a transaction that was open, fast and without any surprises. I believe that they truly respect their other customers as well. Thank you Farouq. More

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I thought both Billy and Farouk were very helpful, polite, experienced in the process and great to work with. Just good people. As a customer, I hate even the idea of the car buying experience - be polite, experienced in the process and great to work with. Just good people. As a customer, I hate even the idea of the car buying experience - because everything is normally adversarial and I suspect deliberately drawn out to wear you down. I still remember years ago when I bought a Pathfinder we had a young baby in arms, the Nissan dealer not a million miles away from Norwood made us stay 4 hours to get the process through. Not cool. Also normally when I walk in a showroom I know what I want and have a good idea about how much to pay. The dealership is over an hour away and I have youngish children at home to get back to. Billy and Farouk worked with me, not against me and allowed me to get straight to business - getting things done efficiently was a key item. Those two are great employees and a credit to their dealership. Still miss my Saab though! More

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