Check out Felicia Murphy's reviews on DealerRater

November 14, 2025

Dealership Rating

Employee Rating

Surprised to actually have very good service. Was expecting to go in to be told they needed to order parts but when I got there she told me they'd already ordered them and had them ready to insta Was expecting to go in to be told they needed to order parts but when I got there she told me they'd already ordered them and had them ready to install. So yes it was good service ??? More

by rlgill81

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

Report | Print

Nov 14, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 14, 2025

Dealership Rating

Employee Rating

I would have given Felicia a 10 but it didn't go that high. Same for the dealer 👍 high. Same for the dealer 👍 More

by bargeronbarry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 14, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 14, 2025

Dealership Rating

Employee Rating

Excellent and fast service will be a regular customer I like the pick up and delivery service like the pick up and delivery service More

by mrmustang197886

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

Report | Print

Nov 17, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 13, 2025

Dealership Rating

Employee Rating

Always attentive. Professional. Very accommodating. That's all I got I can't think of anything else Professional. Very accommodating. That's all I got I can't think of anything else More

by jtindall.jt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

Report | Print

Nov 14, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 13, 2025

Dealership Rating

Employee Rating

Did a great job Person called about a recall and set appointment up. When I got to dealership they said there wasn't a recall. Did a service during appointment appointment up. When I got to dealership they said there wasn't a recall. Did a service during appointment More

by hartleyhammock@yahoo.com

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

Report | Print

Nov 13, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 07, 2025

Dealership Rating

Employee Rating

No problems. We enjoyed coming over there. Everyone was very cordial and friendly. It made a nice drive, lunch out, and dealing with people who were doing a good We enjoyed coming over there. Everyone was very cordial and friendly. It made a nice drive, lunch out, and dealing with people who were doing a good job. More

by See315

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

Report | Print

Nov 10, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 04, 2025

Dealership Rating

Employee Rating

They are very easy to work with and they communicate very well throughout the whole process. well throughout the whole process. More

by JHODGES

Verified Customer

Recommend Dealer

Yes

Report | Print

Nov 04, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

Nov 05, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

October 30, 2025

Dealership Rating

Employee Rating

Quick service. Clean area. Professional employees. My check engine light came back on the day after service. That's why I rate an overall 4 instead of 5. Clean area. Professional employees. My check engine light came back on the day after service. That's why I rate an overall 4 instead of 5. More

by Kimwilliams0823

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

Report | Print

Nov 03, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

October 27, 2025

Dealership Rating

Employee Rating

The last service visit was for an oil change. Actually went pretty well, I’m just still a little irritated with the service dept and using my NEW car for personal use going to the gym and keeping Actually went pretty well, I’m just still a little irritated with the service dept and using my NEW car for personal use going to the gym and keeping it all day. So now I just sit and wait on it. ✌🏻 More

by rlgill81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 03, 2025 -

Mike Burch Ford Blackshear responded

Thank you for sharing your feedback. We sincerely apologize for the experience you had during your last visit. Our service manager was driving your vehicle throughout the day to accurately diagnose the noise concern, but it was unprofessional and unacceptable for his personal belongings to be left inside your car. We take this matter seriously and have addressed it internally to ensure it doesn’t happen again. We appreciate your understanding and the opportunity to earn back your trust.

October 24, 2025

Dealership Rating

Employee Rating

I took my car in for a recall for a timing belt. The dealership kept my car for over 6 week’s claiming that they were waiting for parts to come in. In the meanwhile, they called and said that I need The dealership kept my car for over 6 week’s claiming that they were waiting for parts to come in. In the meanwhile, they called and said that I needed a fuel pump and fuel injectors. I agreed to that, costing me over $1,200.00. My son in law had to talk to the general manager about what is taking so long for my car to be fixed. He said that they were trying to get the engine light to go off, wanting to charge an additional $1,600.00 for more parts and labor. After several phone calls, Felecia said that it could be picked up. I feel that the dealership took advantage of an 80 year old man. I do not recommend this dealership to anyone! More

by Mike B

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Michael Burch, Harl Bahntge, Melissa Lankford

Report | Print

Nov 03, 2025 -

Mike Burch Ford Blackshear responded

We’re truly sorry to hear that you were dissatisfied with your recent service experience. We want to assure you that we did not take advantage of you or any customer. Our team’s goal is always to complete recall repairs and additional service needs as efficiently and transparently as possible. Unfortunately, the delay in your repair was due to parts availability outside of our control, and our technicians’ recommendations were based solely on diagnostic findings, not unnecessary work. We understand how frustrating an extended repair process can be, and we appreciate your patience throughout that time. If you would be willing, we’d like the opportunity to review your repair file together and ensure all concerns are fully addressed. Please contact our Service Manager, Michael, at (912) 449-4446 so we can discuss this personally.