Felipe Fuentes

I have dealt with them for many years. They are knowledgable and professional. Very helpful. They are knowledgable and professional. Very helpful. More

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Great and friendly customer service. Knowledgeable staff, vehicle was cleaned, and staff explained in detail the service provided. Knowledgeable staff, vehicle was cleaned, and staff explained in detail the service provided. More

by Jeanette Ferrell Verified Customer Verified Customer

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The Audi dealership in Elk Grove is one where you want to continue to do business with long after you have purchased your vehicle. When our car needed service, Trey was professional at all times, attentive a continue to do business with long after you have purchased your vehicle. When our car needed service, Trey was professional at all times, attentive and communicated with us very timely. He made sure our needs were met and provided excellent customer service to us. We greatly appreciate Trey, who is an excellent representative for Audi. More

by markaliciaconnelly Verified Customer Verified Customer

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I brought my car in for service, and a drill bit was left in the track of my driver seat. I couldn’t move my drivers seat forward and I didn’t know why. I was driving and hit the brakes. That’s when the dril in the track of my driver seat. I couldn’t move my drivers seat forward and I didn’t know why. I was driving and hit the brakes. That’s when the drill bit came loose and rolled under my pedals. My seat worked properly after that. When my car needs to be serviced, I’m really disappointed with the service. More

by SHANNON MCCLAIN Verified Customer Verified Customer

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Service advisors are all very professional. Place is very clean and well organized. Refreshment is provided. Transportation is provided also round trip. Place is very clean and well organized. Refreshment is provided. Transportation is provided also round trip. More

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Richard, my service rep was very nice, friendly and helpful. Everything went smoothly and on time. helpful. Everything went smoothly and on time. More

by LANGF33436 Verified Customer Verified Customer

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The service rep is always welcoming and does his review of the vehicles previous service.and is discussed with you. Upfront and honest. of the vehicles previous service.and is discussed with you. Upfront and honest. More

by 582DPM Verified Customer Verified Customer

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My service advisor kept me updated on the progress of my Audi which was greatly appreciated. Also the video of my car was cool to see. Audi which was greatly appreciated. Also the video of my car was cool to see. More

by LDYLEO15 Verified Customer Verified Customer

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Excellent Customer ServiceGreat experience at the Audi Service Center. They handled the recall efficiently and professionally, and the customer service was excellent from start to finish. Scheduling the a Service Center. They handled the recall efficiently and professionally, and the customer service was excellent from start to finish. Scheduling the appointment was easy, and the software update didn’t take much time at all. I also really appreciated the complimentary car wash—it was a nice touch. Overall, smooth, quick, and hassle-free service. Highly recommend! More

by Henry Nguyen Verified Customer Verified Customer

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Richard Rhinehart is an excellent service expert. During the holidays, I had booked my first service appointment for my Q3 with an AI assistant. When I arrived, the appointment was not on the books. During the holidays, I had booked my first service appointment for my Q3 with an AI assistant. When I arrived, the appointment was not on the books. Richard made sure my car was serviced that morning. I liked that Richard had a video taken of the inspection and encouraged me to view it. More

by cktuck1 Verified Customer Verified Customer

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