Service dept has always been good; this visit Felix was
outstanding. Only issue: tell the car wash person not to move driver’s seat!
outstanding. Only issue: tell the car wash person not to move driver’s seat!
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by peterhyzak
Service Price Transparency
Other Employees Tagged:
Clay Kvetko, Carole McCaige
Aug 05, 2025 -
Acura of Fort Myers responded
Thank you for the great feedback and for recognizing Felix for his outstanding service. We’re glad to hear the service department continues to meet your expectations. We appreciate your note about the driver’s seat and will remind our team to be mindful of that moving forward. Thank you for your continued support.
My service rep Felix was professional and very
knowledgeable. He was so helpful. Best experience.
knowledgeable. He was so helpful. Best experience.
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by TheCandee1229
Service Price Transparency
Sep 07, 2025 -
Acura of Fort Myers responded
Hi, thanks for your praise and kind comments about Felix. Feel free to reach out to us if you need anything. Have a wonderful day.
Walk out into the main show room, I am thinking of buying
a newer car. Three different times I was out there. Not, 1 person said anything to me. My current car was being serviced and I had time to spare. C
a newer car. Three different times I was out there. Not, 1 person said anything to me. My current car was being serviced and I had time to spare. Customer service is lacking. You missed out on a sale. Will take my business elsewhere.
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by Sloewes
Service Price Transparency
Jul 17, 2025 -
Acura of Fort Myers responded
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Please, we’re looking into your concerns and will get back to you as soon as possible. In the meantime, please reach out to me with your preferred contact information so I can get in touch with you directly to resolve this. We appreciate your patience and understanding. Chris Downing, General Manager Acura Fort Myers | CDowning@Group1Auto.com | 239-433-1661
The service department took care of the issues I had with
my SUV. Thanks Felix Formosa.
my SUV. Thanks Felix Formosa.
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by asnowbird
Service Price Transparency
I always receive prompt, efficient, and friendly service
and it is easy to make appointments
and it is easy to make appointments
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by SmarnP
Service Price Transparency
Sep 07, 2025 -
Acura of Fort Myers responded
Hi, we truly appreciate your We are always more than happy to assist you if anything else comes up. Take care! feedback.
This is my second visit to this dealership and i’m wildly
impressed with the quality of service and kindness of the staff. Everyone is incredibly nice and very helpful. A definite pleasure to work with.
impressed with the quality of service and kindness of the staff. Everyone is incredibly nice and very helpful. A definite pleasure to work with.
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by gail.sm.alexander
Service Price Transparency
Other Employees Tagged:
Timothy Kroeger, Alex Quintana
Sep 07, 2025 -
Acura of Fort Myers responded
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service experience every time!
Felix is a true professional and helps our family to keep our Acuras in tip top condition.
Felix is a true professional and helps our family to keep our Acuras in tip top condition.
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by Info
Service Price Transparency
Other Employees Tagged:
Connor McAlpine
Sep 07, 2025 -
Acura of Fort Myers responded
Hello, we're happy you found our staff Felix to be so supportive during your experience here at Acura of Fort Myers. We are always more than happy to assist you if anything else comes up. Take care!
The staffs is very nice and they do a great job 👍 and
the customer area is very clean
the customer area is very clean
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by Bsaisettha
Service Price Transparency
Sep 07, 2025 -
Acura of Fort Myers responded
Hello Bsaisettha, we're happy you found our staff to be so supportive during your experience here at Acura of Fort Myers. If you have any further questions, please don't hesitate to reach out!
Felix took care of the issues that I had.
I was told he was a protégé of Clay, which was the best. It was a good experience.
I was told he was a protégé of Clay, which was the best. It was a good experience.
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by hawkeyejpg
Service Price Transparency
Sep 07, 2025 -
Acura of Fort Myers responded
Hello, thank you for your kind review; we are happy to pass along your comments to Felix here at Acura of Fort Myers! If you have any further questions, please don't hesitate to reach out!
Not a good time to have a driver side window that is
stuck down. They got my car in quickly ordered the part, provided me with a loaner car and had my car fixed in 48 hours. Felix, the assistant service
stuck down. They got my car in quickly ordered the part, provided me with a loaner car and had my car fixed in 48 hours. Felix, the assistant service manager was great to work with. The whole process was very smooth and I am pleased with this first visit to this dealership.
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by Peter B.
Service Price Transparency
Other Employees Tagged:
Clay Kvetko
Sep 07, 2025 -
Acura of Fort Myers responded
Hi Peter, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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4 yrs, 5 mos
