Fitzroy Crooks | Page 2

RUN AWAY FAST!!!!I went in last week and offered the RUN AWAY FAST!!!! I went in last week and offered the sales person FULL PRICE MSRP on a brand new Toyota RAV4 prime of which they had plenty in sto RUN AWAY FAST!!!! I went in last week and offered the sales person FULL PRICE MSRP on a brand new Toyota RAV4 prime of which they had plenty in stock. Salesman went to the manager CARLOS who proceeded to come out to tell me no. Didnt even ask if I had a trade or anything else. Let me walk right out and leave. Pretty shocking. I was dead set on a new Tacoma until my wife and I got really excited about the Rav 4 Prime. But 51k for a 46k car and driving off a lot already upside down is crazy to me. I heard Toyota has a new Tacoma coming out that’s gonna be a plug-in hybrid I got pretty excited about that too So, in a strange sense if I do end up getting this Lexus UX I almost hope I don’t like it so in a couple years I’ll trade it in for the tacoma… But not at this dumpster fire of a car dealership Because I know it’ll be overpriced and by overpriced I mean priced over MSRP. Who knows maybe they probably coulda talked me into a Tacoma if they had bothered to try. But they literally did less than nothing. Pathetic excuse for a car dealer. I can only imagine how crooked the service dept must be if that is the managers position on selling new vehicles. Probably better I walked out More

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We worked with Fitz Crooks and he was professional , honest and helpful. He was polite and not pushy He explained everything and assisted with all our concerns. He is an excellent salesperson and we w honest and helpful. He was polite and not pushy He explained everything and assisted with all our concerns. He is an excellent salesperson and we would recommend him highly More

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Fitz Crooks was my salesperson. For my new Toyota lease in addition to being there for me for my first lease He’s very knowledgeable and has a great personality and answered all my questions and I was ha in addition to being there for me for my first lease He’s very knowledgeable and has a great personality and answered all my questions and I was happy he was still there and made me feel very comfortable More

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Fitz Crooks sold our family a 2021 Rav 4 XLE in Dec 2020 the SUV is excellent more importantly the customer service and professionalism Fitz gave me and my family was outstanding. Anyone can buy a Toy 2020 the SUV is excellent more importantly the customer service and professionalism Fitz gave me and my family was outstanding. Anyone can buy a Toyota anywhere in the Tri State area but I'm confident there is no other salesperson like Fitz that gave us his undivided attention before and after the sale .I've been a loyal Toyota customer since 1987 and I never met a more genuine sales professional than Fitz. It wasn't just about the deal his genuine empathy and customer care was excellent.Jillian's finance service was outstanding she made thw purchase seamless. Her professional service was outstanding! Customer care and service at Lia Toyota of Rockland is their paramount concern. Thank you! More

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It is such a pleasure to do business with Lia Toyota. Fitzroy Crooks is our loyal sales representative and he is so professional and friendly. He made the process of renewing our lease super easy as usua Fitzroy Crooks is our loyal sales representative and he is so professional and friendly. He made the process of renewing our lease super easy as usual and went above and beyond to make sure we were well-informed about our decision. The whole process was contactless. Overall outstanding service! More

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We worked with Fitz who got us exactly the trim of 2021 Highlander that we wanted. Great service, no overselling (like many others). Thanks Fitz. Highlander that we wanted. Great service, no overselling (like many others). Thanks Fitz. More

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I purchased a car at Lia Toyota earlier this month and it was a great experience. Both Fitzroy Crooks in Sales and Reggie Young in Finance were very helpful and knowledgeable. I will definitely return to Lia was a great experience. Both Fitzroy Crooks in Sales and Reggie Young in Finance were very helpful and knowledgeable. I will definitely return to Lia Toyota when I'm in the market for a new car. More

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My second lease deal with Fitz is complete. Thanks again to Fitz Crooks for once again making the transition from a lease close out to a new lease as easy as possible. He is a valuable asset to the Lia Toyo to Fitz Crooks for once again making the transition from a lease close out to a new lease as easy as possible. He is a valuable asset to the Lia Toyota team in Rockland County NY and I’ll be sure to look for him again in a couple of years. I also want to thank Richard Nin who stepped up and provided me excellent service when I needed it during a follow up visit at Lia. With these 2 gentlemen on their team Lia is sure to enjoy continued success. More

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Fitz is the best! This is my third car leased from Fitz at Lia. Each time working with him has been a pleasure! He is knowledgeable, helpful, and kind. at Lia. Each time working with him has been a pleasure! He is knowledgeable, helpful, and kind. More

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Sara gave Five Star Customer Experience Aug 2020 Lia Toyota excellent customer service begins when you walk in and meet with sales team member Fritz Crooks. when it’s time for service, Sara Schlosser Lia Toyota excellent customer service begins when you walk in and meet with sales team member Fritz Crooks. when it’s time for service, Sara Schlosser is simply the best. SARA goes the distance to make sure that her customers is satisfied and does everything necessary to keep customers happy. Sara you not only provide customer service, but I benefited from a real “Customer Experience” Thank you. Peter, Jean, SARA and Fritz makes the best team worthy of praise. More

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