Frances Ramos | Page 2

I was scrolling through Autotrader not expecting to find exactly what I was looking for when I saw a deal that I could not pass up. I called the dealership to see if the vehicle was still available and spok exactly what I was looking for when I saw a deal that I could not pass up. I called the dealership to see if the vehicle was still available and spoke with Frances Ramos who verified that they still had the car. She sent me a video walk-around and I told her that I was very interested and to not let anyone sell the car before I could get there. I let her know that I was about 2.5 hours away and she assured me that she had the keys in her hand and she would fight anyone who would try to take them. Three hours later, I arrive at the dealership and ask for Frances. The dealership is large but the people knew exactly who I was asking for and were very helpful and courteous in directing me to my sales-person. Frances was immediately on hand and I learned that she had made sure to not take any customers before me so that she would be available as soon as I arrived. She also had my vehicle ready to view and test drive as soon as we walked in. I really appreciated Frances’ attention to efficiency and customer service. She was so efficient that the longest I had to wait was for the finance department to finish with another customer so we could finalize the sale. From start to finish, I think the whole process took about 3 hours. I appreciate both Frances and George, who was filling in for the regular finance person; they made the process of purchasing a car from them feel effortless and timely. I would recommend Planet Lincoln and specifically Frances to anyone interested in buying a used car for a good price. More

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George Adams and Walter Ehrhardt did a spectacular job of presenting a new MKZ to us as well as a great job of introducing us to Planet Lincoln. A great dealership represented by some really great people. Ev presenting a new MKZ to us as well as a great job of introducing us to Planet Lincoln. A great dealership represented by some really great people. Everyone sales, management, and fianance folks all a really great team. We will return More

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Excellent Everyone was so wonderful and helpful. So many to name. The entire staff was helpful the entire time and friendly. Services were greatly appreciate, T Everyone was so wonderful and helpful. So many to name. The entire staff was helpful the entire time and friendly. Services were greatly appreciate, Thanks! More

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Pleasant Experience Visited Dealership to inquire about a vehicle advertised. Was prepared to do battle as usual with salespeople doing the routine trying to grind you d Visited Dealership to inquire about a vehicle advertised. Was prepared to do battle as usual with salespeople doing the routine trying to grind you down. As we have been told by many people they would rather visit a dentist than buy a car from most dealerships. Had a very pleasant surprise at Planet. No hassle, no make an offer, no checking with the sales manager (Depends on whose turn it is to be SM today) and no take over individual if salesperson can't close the deal. Also noted sales people do not work on commission so that eliminates desire for high profit. Frances Ramos and Alex Gutierrez both were pleasant and helpful beyond expectations. Purchase was completed easily and wife and I were on our way shortly. Did not have to spend an hour or better. More

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Great Sales Person I went in to Planet Lincoln on a whim on my way to purchase Jeep Grand Cherokee. No appointment, no problem. Francis jumped on board and was very pat I went in to Planet Lincoln on a whim on my way to purchase Jeep Grand Cherokee. No appointment, no problem. Francis jumped on board and was very patient with me as I had very specific wants and they vascilated as I looked closer at vehicles and options. I was able to make a selection and am very pleased with both my vehicle and me experience. More

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Nice customer service This is a nice and friendly dealer, my sales Frances did great job to help me find the right car we need. Big dealer, more choices, and best price. G This is a nice and friendly dealer, my sales Frances did great job to help me find the right car we need. Big dealer, more choices, and best price. Great experiences here. More

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Great facility and customer service! Short wait and was very well taken care of!.the work stations made my visit great! The facility is very nice and accommodating . Looking forward to my Short wait and was very well taken care of!.the work stations made my visit great! The facility is very nice and accommodating . Looking forward to my next visit. More

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My Truck Purchase Thank you "ALL" for a great experience! Everyone was super friendly and easy to work with. The entire process went smoothly with no surprises. Thank Thank you "ALL" for a great experience! Everyone was super friendly and easy to work with. The entire process went smoothly with no surprises. Thank you More

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Satisfied Lincoln owner I’ve now been driving our new Lincoln MKZ for a week and we are thoroughly enjoying it. The assistance provided by Frances, our Sales Concierge, and t I’ve now been driving our new Lincoln MKZ for a week and we are thoroughly enjoying it. The assistance provided by Frances, our Sales Concierge, and the entire Planet Lincoln team in the process of locating the vehicle, trying out all the features, test driving it, coming to agreement on the purchase made the entire process such a seamless and easy experience. And the fact that Frances even took the time to hand deliver the final detailed car to our home was just above and beyond service! We so appreciated the great customer service provided our family. More

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Great Experience This dealership is at the very top of all the dealerships I have worked with in the past. So many friendly people and all so eager to please you in a This dealership is at the very top of all the dealerships I have worked with in the past. So many friendly people and all so eager to please you in any way they can. More

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