Frances Von Poppe

I was dissatisfied with the service I received. I had an appointment to drop my car off for 8:00 Friday morning to check sensors and antifreeze possible leak. I was not called until the end of day I had an appointment to drop my car off for 8:00 Friday morning to check sensors and antifreeze possible leak. I was not called until the end of day to be told they were not able to get to my car due to staffing issues. They would do my car the following day and call me: neither of the two happened. I called around 4:30, the service department closes at 3 and no one had any information other then if I did not receive a call that my car must not be done. They are closed on Sunday. My husband had to go Monday morning to get out car seat out of the car for our daughter. I called Monday stating if they were not going to do my car today I would have to come get it. I clarified that they do do appointments so it’s unclear why my car did not get done until Monday. The man on the phone asked me when I wanted to have them call me with a status on if theywould be doing my car or not, my response was as soon as someone knows. They called me after completing the car at 1:44. I picked my car up and paid $178.35 for a diagnostic test. Nothing wrong with the car that they could find. Considering trading in my car and going elsewhere that has better customer service and communication. I don’t want to have to deal with this dealership whenever my car may have an issue. More

by m_duchnik Verified Customer Verified Customer

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She is courteous and very informative. She was timely with communication and made sure I understood all options She was timely with communication and made sure I understood all options More

by chrisgoetter Verified Customer Verified Customer

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They have a very good service deoartmentThey are very ptofessional curtious and thurough.The service was compketed in a timrly manor. ptofessional curtious and thurough.The service was compketed in a timrly manor. More

by Niko53 Verified Customer Verified Customer

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They were very helpful in fixing my car. They gave me a rental car because I loved far away. They make you feel like you are very important and your car is the most important thing. They gave me a rental car because I loved far away. They make you feel like you are very important and your car is the most important thing. More

by abealla Verified Customer Verified Customer

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Great service! The staff was very friendly and attended to my problem very quickly. I appreciated there prompt attention The staff was very friendly and attended to my problem very quickly. I appreciated there prompt attention More

by MARYJOANBURKE Verified Customer Verified Customer

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Always courteous. And Friendly. Always respectful of the trials and tribulations of buying and owning a car in todays world. And Friendly. Always respectful of the trials and tribulations of buying and owning a car in todays world. More

by AARON310 Verified Customer Verified Customer

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Brian Houlihan was very professional and kept me informed throughout the process of my engine being replaced and he called me on numerous occasions with updates. Every time that I called Matthews KIA to spea throughout the process of my engine being replaced and he called me on numerous occasions with updates. Every time that I called Matthews KIA to speak to Brian, they were quick to forward my call to speak with him. At the time when I picked up my car after all repairs were completed, Francis was very thorough in explaining to me all the work that was done on my vehicle. When I picked up my car and before I pulled out of the lot, I noticed that my air conditioning was not working properly. I spoke to Austin about it and he had one of the technicians take a look at it right away. The air conditioning system had air in the line and it was taken care of immediately and my air conditioning was working properly. Thank you Matthews KIA and staff for everything you guys all did for me. You turned a very bad situation into a very pleasant experience. Thanks again for everything!!! More

by EJTORRES4 Verified Customer Verified Customer

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I wish I would've bought my car here. Bought a brand new car from Bergys and the day I bought it started having problems. Took it back they said there were no problems. The next day it Bought a brand new car from Bergys and the day I bought it started having problems. Took it back they said there were no problems. The next day it happened again so bought it to Matthews and they actually fixed the problems. I will always have my car serviced here More

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Frances was very informative as to my next appt. for oil change and tire rotation. My car has only 4600 miles on it. Richard has been my go to man for over 5 years. Really like and respect his opi for oil change and tire rotation. My car has only 4600 miles on it. Richard has been my go to man for over 5 years. Really like and respect his opinion. More

by genaj44 Verified Customer Verified Customer

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Starting to feel that they are just looking to sell parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. More

by mdburkepa Verified Customer Verified Customer

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