Frances Von Poppe

Service was completed much earlier than anticipated! Fran was very upfront and transparent with repairs that my car needed. Fran was very upfront and transparent with repairs that my car needed. More

by KME8787 Verified Customer Verified Customer

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Very helpful and resolved issue in a timely manner at no cost and within my availability! Great customer service!🌟 cost and within my availability! Great customer service!🌟 More

by terryjoy4u Verified Customer Verified Customer

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the dealer is very close , easy and convenient to get to also i asked a few questions and was helped on every question also i asked a few questions and was helped on every question More

by jglenn157 Verified Customer Verified Customer

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Easy Peazy! In and out with car prep in under three hours highly recommend this dealership In and out with car prep in under three hours highly recommend this dealership More

by luker181818 Verified Customer Verified Customer

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Excellent service I will continue to take my vehicle to Matthew’s Kia great people Matthew’s Kia great people More

by dickeypamela292 Verified Customer Verified Customer

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She was great and let me know what happened with my vehicle. The information they gave me saved me money. vehicle. The information they gave me saved me money. More

by VBLACK2004 Verified Customer Verified Customer

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Professional staff, great scheduling and timely service while maintaining courtesy and a personal touch to the dealership. while maintaining courtesy and a personal touch to the dealership. More

by corpdesignassoc Verified Customer Verified Customer

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I was dissatisfied with the service I received. I had an appointment to drop my car off for 8:00 Friday morning to check sensors and antifreeze possible leak. I was not called until the end of day I had an appointment to drop my car off for 8:00 Friday morning to check sensors and antifreeze possible leak. I was not called until the end of day to be told they were not able to get to my car due to staffing issues. They would do my car the following day and call me: neither of the two happened. I called around 4:30, the service department closes at 3 and no one had any information other then if I did not receive a call that my car must not be done. They are closed on Sunday. My husband had to go Monday morning to get out car seat out of the car for our daughter. I called Monday stating if they were not going to do my car today I would have to come get it. I clarified that they do do appointments so it’s unclear why my car did not get done until Monday. The man on the phone asked me when I wanted to have them call me with a status on if theywould be doing my car or not, my response was as soon as someone knows. They called me after completing the car at 1:44. I picked my car up and paid $178.35 for a diagnostic test. Nothing wrong with the car that they could find. Considering trading in my car and going elsewhere that has better customer service and communication. I don’t want to have to deal with this dealership whenever my car may have an issue. More

by m_duchnik Verified Customer Verified Customer

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She is courteous and very informative. She was timely with communication and made sure I understood all options She was timely with communication and made sure I understood all options More

by chrisgoetter Verified Customer Verified Customer

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They have a very good service deoartmentThey are very ptofessional curtious and thurough.The service was compketed in a timrly manor. ptofessional curtious and thurough.The service was compketed in a timrly manor. More

by Niko53 Verified Customer Verified Customer

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