Francesca Gonzalez

2021 Audi Q5 that I purchased from your dealership on August 9, 2026. Since purchasing the vehicle less than one month ago, literally 2 1/2 3 weeks in I have already incurred approximately $1,300 in rep August 9, 2026. Since purchasing the vehicle less than one month ago, literally 2 1/2 3 weeks in I have already incurred approximately $1,300 in repair expenses. I have now been informed by my mechanic that the vehicle is also experiencing a serious transfer-case issue that requires additional repair. I am particularly concerned because the vehicle's service documentation indicated that the coolant had been replaced in July. However, when I had the vehicle independently inspected, I was advised that the claimed coolant service had not been properly performed nor water pump which is an assembly together. I was also advised that the water pump required attention. Now all type of lights are popping up on dash board. Definitely feeling like they reset codes and lied about “we fixed the vehicle and it was inspected properly” I understand that the vehicle was sold “as-is.” However, my concern is not simply that the vehicle developed a mechanical problem after purchase. My concern is that I relied upon the representations and service records provided by the dealership regarding work that was represented as having been completed before I purchased the vehicle. I have attempted to contact the dealership regarding these issues. I spoke to Chris the sales manager Friday that day I repaired the water pump and coolant assembly. Now it’s the transfer case and since then i have not received a response. I have contacted him Monday August 31 spoke to Franchesca she left a message for him to return my call and I’m still waiting. Tuesday I have called sept 1 still no response I was told by Jake who also works along Chris the sales manager he will work on finding out more and call me back …… well it’s Friday September 4 ,2026 still no reply from Chris or Jake !! At this point it’s clear I been lied to but I’m only here to warn others I have 4 kids I need my car & what they did is simply wrong ! But I’m sure karma will win !🏆 More

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