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Franchely Reyes
Franchely Reyes at Jim Ellis Chevrolet of Atlanta

Franchely Reyes | Page 8

Finance Director

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

Contact Me
4.7
209 Reviews

Dealership Experience

8 yrs, 11 mos

Industry Experience

13 yrs, 1 mo

4.7

209 Reviews

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209 Reviews of Franchely Reyes

February 25, 2023

Dealership Rating
Employee Rating

My delivery experience was awful. Salesman did not have the truck ready. Poor communications skills More

by DAMILLS0
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Zane Cobb

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Mar 01, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com, he'd love to address your concerns in detail.

February 24, 2023

Dealership Rating
Employee Rating

Helpful fast courtesy knowledgeable about the the customer need to get and out to remain flexible in taking care of business. More

by AFLOYD4264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonja Brown

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Feb 24, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

February 23, 2023

Dealership Rating
Employee Rating

Sam was awesome and fast! The first truck I wanted was a little bit out of budget but he was able to get me into my 2nd option. Fantastic customer service and a fantastic deal More

by Dylan Dorsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Opara

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Feb 23, 2023

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business, Dylan, and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino

February 13, 2023

Dealership Rating
Employee Rating

Be aware of the financial person Franchely, she will put extended warranty into your contract without saying More

by Bolt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Print
Feb 17, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.

Feb 23, 2023

Bolt responded

Base on your response on this page , I already did email you about this concern few days ago but didn’t get any email back from you, looks like your dealer doesn’t care about customer, maybe you think customer only purchase 1 car in their whole life and would never buy a different car. The extended warranty was put into my contract without my agreement and it is so hard for you guys to take off i guess. People should be aware of this illegal action.

February 04, 2023

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Employee Rating

Clarence “CW” Williams was great! The car I wanted wasn’t available at first but when something similar arrived on the lot he called me immediately and I got my new car that day. It c More

by NINI27AR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clarence Williams , Patrick Bernard

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Feb 06, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino

January 28, 2023

Dealership Rating
Employee Rating

Smooth online purchase. Received fixed price, brought in check, and drove out minimizing the time at the dealership. Dealer filed all the paperwork for me. More

by BB
Recommend Dealer
Yes

Other Employees Tagged: Ron Durham

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Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that Ron, Franchely, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

January 26, 2023

Dealership Rating
Employee Rating

Had a great experience at Jim Ellis Chevrolet from beginning to end. Ask for salesman’s Luis Gonzalez-Brands, he went above and beyond our expectations and made the whole process really smooth. Would More

by Kerry McKee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Gonzalez-Brands

Print
Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Kerry, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

January 26, 2023

Dealership Rating
Employee Rating

Great service and Friendly staff I would definitely do more business with them in the future. I feel like I got a great deal and the process was very simple and stress free. Thanks again 👍 More

by KEEPIT3 Container Rentals
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Bernard, Evan Hill

Print
Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Expect the Best! General Manager Ralph Sorrentino

January 22, 2023

Dealership Rating
Employee Rating

Great service from the Jim Ellis Team will definitely buy my next vehicle from them. More

by Alvin Burger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Toms , Jaylan Jackson, Andre Thomas

Print
Jan 23, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you, Alvin, for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino

January 18, 2023

Dealership Rating
Employee Rating

Easy and straightforward purchase process. Great feedback and support from the testdrive through the vehicle purchase. More

by ChrisP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Riley

Print
Jan 19, 2023

Jim Ellis Chevrolet of Atlanta responded

Congratulations on your new purchase, Chris. Thank you for the five-star rating. It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino

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