Franchely Reyes
Franchely Reyes at Jim Ellis Chevrolet of Atlanta

Franchely Reyes | Page 8

Finance Director

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

Contact Me
4.7
206 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

12 yrs, 9 mos

4.7

206 Reviews

Write a Review

206 Reviews of Franchely Reyes

February 13, 2023

Dealership Rating
Employee Rating

Be aware of the financial person Franchely, she will put extended warranty into your contract without saying More

by Bolt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 17, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.

Feb 23, 2023

Bolt responded

Base on your response on this page , I already did email you about this concern few days ago but didn’t get any email back from you, looks like your dealer doesn’t care about customer, maybe you think customer only purchase 1 car in their whole life and would never buy a different car. The extended warranty was put into my contract without my agreement and it is so hard for you guys to take off i guess. People should be aware of this illegal action.

February 04, 2023

Dealership Rating
Employee Rating

Clarence “CW” Williams was great! The car I wanted wasn’t available at first but when something similar arrived on the lot he called me immediately and I got my new car that day. It c More

by NINI27AR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clarence Williams , Patrick Bernard

Feb 06, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino

January 28, 2023

Dealership Rating
Employee Rating

Smooth online purchase. Received fixed price, brought in check, and drove out minimizing the time at the dealership. Dealer filed all the paperwork for me. More

by BB
Recommend Dealer
Yes

Other Employees Tagged: Ron Durham

Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that Ron, Franchely, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

January 26, 2023

Dealership Rating
Employee Rating

Had a great experience at Jim Ellis Chevrolet from beginning to end. Ask for salesman’s Luis Gonzalez-Brands, he went above and beyond our expectations and made the whole process really smooth. Would More

by Kerry McKee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Gonzalez-Brands

Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Kerry, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

January 26, 2023

Dealership Rating
Employee Rating

Great service and Friendly staff I would definitely do more business with them in the future. I feel like I got a great deal and the process was very simple and stress free. Thanks again 👍 More

by KEEPIT3 Container Rentals
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Bernard, Evan Hill

Jan 29, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Expect the Best! General Manager Ralph Sorrentino

January 22, 2023

Dealership Rating
Employee Rating

Great service from the Jim Ellis Team will definitely buy my next vehicle from them. More

by Alvin Burger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Toms , Jaylan Jackson, Andre Thomas

Jan 23, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you, Alvin, for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino

January 18, 2023

Dealership Rating
Employee Rating

Easy and straightforward purchase process. Great feedback and support from the testdrive through the vehicle purchase. More

by ChrisP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Riley

Jan 19, 2023

Jim Ellis Chevrolet of Atlanta responded

Congratulations on your new purchase, Chris. Thank you for the five-star rating. It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino

January 11, 2023

Dealership Rating
Employee Rating

Jaylan was so amazing to work with and very professional. He responded to me and was persistent when two other contacts with the dealership did not respond. He should get a raise for excellent communications More

by Grammytj3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jaylan Jackson

Jan 12, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad to hear that Jaylan was able to help, and we hope to see you again! Expect the Best! General Manager Ralph Sorrentino

January 10, 2023

Dealership Rating
Employee Rating

El señor Jovani siempre se porto amable y resolvio todas mis dudas fue muy atento y la señorita que me ayudo con el papeleo fue muy amable también excelente servicio More

by ESPARZALANDY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeovani Nava

Jan 11, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Expect the Best! General Manager Ralph Sorrentino

January 06, 2023

Dealership Rating
Employee Rating

We’ve had a relationship with Jim Ellis for 21 years and we love working with them. They’ve always been so helpful and transparent. More

by Marygunning77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Valdez

Jan 08, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

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