Francisco Marquez | Page 2

Clueless in sales world Went to this dealership today to get info about a toyota. The woman at reception was great and called a salesman. "Francisco" arrived and seemed dazed Went to this dealership today to get info about a toyota. The woman at reception was great and called a salesman. "Francisco" arrived and seemed dazed to say the least. We stood at the entry reception area for what seemed forever as I asked him about Toyota's current deals on leases for hybrids. He answered, "yes, we have deals, they are good." What? What does "good" really mean? He offered no details and no invitation to sit down and learn the details. He did express interest in where I was living and kept asking me questions about that location (like that mattered). My wife had gone to the restroom as we waited (for what I don't know) and Francisco simply stopped talking and was leaning against the reception counter. Another customer came in the door during this silence and asked a question. The reception woman greeted that customer and said let me get a salesperson to help you. At that point, the long silent Francisco starts to answer the other customers questions and continues to ignore me. Are you kidding me? When my wife returned from the restroom Francisco was in deep answer mode with the stranger at the door so we simply walked out. It was clear that Francisco was clueless to all of the mistakes he made in the sales process and was oblivious to the fact that his customer was gone. This dealership needs a lot of work and hire salespeople who don't insult customers by being so unaware of the need to make people feel connected. More

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just want to start by saying i am a very hard person to please, however toyota in blauvelt ny managed to do it. my husband and i were so pleased with everything that took place from walking into showroonm please, however toyota in blauvelt ny managed to do it. my husband and i were so pleased with everything that took place from walking into showroonm to walking out with car the next day. our salesperson fransisco was very nice and knowledgeable. he was able to answer all our questions and some we didn't think to ask. I also had dealings with tara, royce, and bimi. all did terrific jobs. i had to come back for some help with the bluetooth and satelitte radio and was given help as well as time to explain and show me again. was impressed that even though it was a week or so later, when we walked in fransisco remembered our names. i would without a doubt send people to your dealership and would make toyota our next car when needed. job well done guys More

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