Francisco Roblebo | Page 7

Great over all experience. The whole staff was helpful. Saena Franco and Jonny were both extremely helpful and friendly. They worked tirelessly to find me the car I wanted and The whole staff was helpful. Saena Franco and Jonny were both extremely helpful and friendly. They worked tirelessly to find me the car I wanted and helped me understand it. More

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Outstanding client service. Understands the customer. Pleasure to work with everyone in the Natick dealership. Understands the customer. Pleasure to work with everyone in the Natick dealership. More

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Francisco was excellent! This is my 3rd Mercedes from this dealership and I have loved every one! This is my 3rd Mercedes from this dealership and I have loved every one! More

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We chose to purchase our new Mercedes from Mercedes Benz of Natick after having a less than pleasant experience with another Mercedes dealership a bit further west of this dealership. When I called to make of Natick after having a less than pleasant experience with another Mercedes dealership a bit further west of this dealership. When I called to make an appointment to come in and look at cars, I’ll let them know that I had experienced poor customer service at a rival dealership and was hoping that they’d be able to at least meet my expectations. I am so pleased to say that they went beyond my expectations, and really reestablished our trust in both the value of Mercedes as well as working with a reputable dealership. Our sales person, Francisco Roblebo (Franco) was extremely competent. He explained the process of ordering a new car and also the benefits of considering purchasing a car that had already been pre-ordered from the dealership. He worked with me to help me understand all of the options that I was selecting and never put pressure on us one way or another just basically guided us. That’s the hallmark of a very good sales person. Once our car was in and we went to pick it up, we met the other members of the team. Yatim in the finance department was a delight, and we sincerely appreciated getting to know him on both a professional and a personal level, he shared all of the options that were available to us to add on to our car aftermarket. He was thorough and precise in his explanation of all of the options. The crown jewel of this team has got to be Jonny Pham. When our car was ready for pick up, we were told that we would have a “tech appointment“ with Jonny so that we could understand how our car operated. Not having purchased a car recently we really had no idea how significant this appointment would be. He took well over two hours to walk us through the basics of the car so that we have a good understanding of what options are available to us. We intend on going back to visit with him so we can understand even more about the car. Again, just like Yatim and Franco, after spending time with Jonny we feel like we know him on both a professional personal level (ask him about Football!). The whole team was exceptional from beginning to end, and I would not hesitate to send family members and our own children into see them when they’re considering purchasing a new Mercedes. Thank you for your reinstatement of faith in the car industry! More

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Jonny spent two hours walking us through all functionalities of our car. He was super knowledgeable, patient, and fun to work with! He went above and beyond introducing all features that we neve functionalities of our car. He was super knowledgeable, patient, and fun to work with! He went above and beyond introducing all features that we never thought existed, and you could feel his passion about cars during the whole session. We are definitely going back for another session with him! More

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Johnny was great. Quick to troubleshoot and easily guided me through the fix. Definitely would return to him for any tech issues. Quick to troubleshoot and easily guided me through the fix. Definitely would return to him for any tech issues. More

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Johny is very knowledgeable and gave lots of technical details. I am sure I will be using much more functionalities now. Thanks so much that was really helpful. Sharon, Franco and Yatin were very professi details. I am sure I will be using much more functionalities now. Thanks so much that was really helpful. Sharon, Franco and Yatin were very professional and helpful getting what I wanted accomplished thank you Mercedes of Natick for a wonderful staff More

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Excellent experience from start to finish always putting the customer first. No waiting at any time . Everyone was straightforward, clear and helpful. Francisco is special. We met multiple times and he was the customer first. No waiting at any time . Everyone was straightforward, clear and helpful. Francisco is special. We met multiple times and he was flexible with the timing of my purchase and exchange. I got what I wanted and needed and would recommend him to any friend.Niko closed the deal with style as we had a very entertaining interchange. Although I had some familiarity already with Mercedes cars , Jonny spent 90 minutes reviewing all the features and new technologies. He has such a nice manner in his approach. I got every detail of information available with great confidence. He’s a gem and a special asset for the dealership. I feel secure knowing he’s available for any future questions. This is all why I am a repeat customer. More

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The team at Herb Chambers wa amazing! In a time when supply is low, they made the buying experience easy! The incredible we vice didn’t stop once I purchased my car. I went back for In a time when supply is low, they made the buying experience easy! The incredible we vice didn’t stop once I purchased my car. I went back for a tutorial with Jonny Pham. He was amazing. He taught me so much about every feature in my car - and made it fun! He spent hours with me! He was so knowledgeable and though in his approach. I drove away from our time with an incredible education. I definitely made the right decision by going to Jonny and herb chambers! More

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She was a very good consultant she was very nice and helpful she had great enthusiasm for her job helpful she had great enthusiasm for her job More

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