Frank Chiappetta

0 Stars I understand that sales is a competitive business, but what happened to professionalism and basic customer service? It feels like you only get attention if you walk in stating you have a $5, business, but what happened to professionalism and basic customer service? It feels like you only get attention if you walk in stating you have a $5,000+ down payment or are looking to pay cash for a $40,000 vehicle. When we walked in, not one person offered to help or even asked if we were being assisted. We went straight to the front desk and explained that we had an appointment scheduled with a reference code, but no one seemed interested in looking into it—except for one young lady who kindly tried to figure out who we were working with. (A sincere thank you to her.) We were eventually helped by a familiar face who has assisted us in the past. He mentioned it was busy, which we understood, but when we asked about an advertisement, his demeanor felt like, “Let’s run the numbers and get this over with.” (I still appreciate his help, but the attitude was off-putting.) I have to give a huge shoutout to the gentleman who offered us water or tea—you really make a difference. To everyone else: your customer service levels are far from what they used to be. The stares and the attitudes were honestly terrible. Every person who walks through those doors should be treated as a potential customer. If you can’t spare a smile, you’re in the wrong field. More

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