Frank Cleveland | Page 6

Honda’s Civic 2018 Very friendly staff that are willing to help out in whatever way that they can, they made this process very easy for me since this was my first car pu Very friendly staff that are willing to help out in whatever way that they can, they made this process very easy for me since this was my first car purchase. More

by NICOLEJAZZ31 Verified Customer Verified Customer

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Excellent! Frank Cleveland and Terry Keenan at Community Honda were friendly and very helpful. I explained what I needed and we chose the perfect car. My 2018 C Frank Cleveland and Terry Keenan at Community Honda were friendly and very helpful. I explained what I needed and we chose the perfect car. My 2018 Civic Hatchback is everything i was hoping for. More

by Karen W Verified Customer Verified Customer

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Service call at community Honda Fast courteous and friendly service given by Frank Cleveland salesman and l Randy Pribyl Service advisor every time I come in for service I am alway Fast courteous and friendly service given by Frank Cleveland salesman and l Randy Pribyl Service advisor every time I come in for service I am always treated with the fastest service available in the most courteous attention is always explain to me just what the problem is maybe and what steps are needed to correct it never left in the dark only place I will go to service my vehicle 2019 Honda ridgeline my second one love the truck More

by GMAZE56 Verified Customer Verified Customer

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Greg was able to help the best way he could with the high co I’ve bought 4 Honda’s from this dealership and my sales man(frank) goes above and beyond to make things right for me there the service department it’s I’ve bought 4 Honda’s from this dealership and my sales man(frank) goes above and beyond to make things right for me there the service department it’s iffie,this last experience I had was the first time I felt that the service person was actually trying to help over all I only buy Honda’s frank and terry takes great care of me and that’s why I keep coming back More

by SAINTMARIE3 Verified Customer Verified Customer

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Very Professional The car salesmen approach you in a very nice way asking you what they can help you with and go out of their way to find the salesman you requested... The car salesmen approach you in a very nice way asking you what they can help you with and go out of their way to find the salesman you requested... not pushy at all! Frank helped us with the purchase of our new HRV!! He listened to our needs and did an excellent job getting us the best deal!! I would recommend Frank’s expertise and knowledge to anyone who wants to purchase a Honda! While you’re waiting they offer you coffee, can help yourself to water and popcorn, and even have a cute play area for kids.. they treat you like family!!! More

by ABCDIRONSIDE Verified Customer Verified Customer

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Best. Staff. Ever. Made the second biggest purchase I have made simple and easy. Educated me on the vehicle. Followed up to make sure I was completely satisfied. Could n Made the second biggest purchase I have made simple and easy. Educated me on the vehicle. Followed up to make sure I was completely satisfied. Could not be more pleased with the treatment from the staff. Well done ladies and gentlemen. Well done! I will be coming back to you for my next car. More

by Hondaforlife Verified Customer Verified Customer

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You have an extremely friendly staff. This dealership is extremely friendly, has excellent cars, many cars to choose from and very clean. The staff are willing and happy to answer any ques This dealership is extremely friendly, has excellent cars, many cars to choose from and very clean. The staff are willing and happy to answer any questions. More

by GAUCHE Verified Customer Verified Customer

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Quick response and did what and when they promised Made event painless except for an early morning rush...that could be solved simply by a better designated service line and better signage. Staff was g Made event painless except for an early morning rush...that could be solved simply by a better designated service line and better signage. Staff was great and called me when they said. More

by NEAL Verified Customer Verified Customer

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Thankfully it was still under warranty from Acura - UPDATED Purchased a used 2015 Acura RDX in June. Less than 30 days later there was a problem with the A/C so took it back to Community Honda since we purchase Purchased a used 2015 Acura RDX in June. Less than 30 days later there was a problem with the A/C so took it back to Community Honda since we purchased the extended warranty. It was still covered under original warranty, so they took to Acura who fixed the issue at no charge. I’m very thankful for that because after the following experience, I’m sure Community Honda would have found some way to charge us! After picking up the vehicle, my wife noticed that the shift interlock cover was missing so she contacted the service center. Somehow they “remembered” that it was missing already and said they could order the part and it’s $20. We would have noticed it was missing at the time of purchase (especially since we took note of every single scratch when making our decision) and I guarantee that Community would have replaced it to make the sale. Furthermore, I think they would have replaced a $20 part before putting the vehicle for sale on their lot. Community Honda is a dealership that my wife’s entire family (Bustos) has used to purchase vehicles (including her mother and cousins who live in the area). Every other experience was positive. We have never encountered such poor service and disregard. The vehicle is so new (to us) that the first payment isn’t due yet! It appears that before we ever take a vehicle in for service, we need to take photos of anything we feel could get damaged! We are extremely disappointed. Susan Jimenez reached out to me in an attempt to correct the issues. She was extremely helpful and replaced the cost of the part. In future dealings with Community Honda, I will be sure to reach out to Susan Jimenez. She definitely made Community Honda an option for us going forward. More

by RCGERLACH Verified Customer Verified Customer

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Greg is awsume!!!!!! Service using Greg was easy. Got my truck fixed with no real issue. Wish the prices were cheaper. Give Greg a raise. If anything could be better they Service using Greg was easy. Got my truck fixed with no real issue. Wish the prices were cheaper. Give Greg a raise. If anything could be better they should look closer at the vehicle cause I had low tire and they didn't fill it up. More

by LEEJARM Verified Customer Verified Customer

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