Frank Galante

I brought my Audi Q5 to Audi Great Neck right before the warranty expired for a knocking sound and asked for a thorough inspection. After keeping my car for a day, I was told everything had been checked, th warranty expired for a knocking sound and asked for a thorough inspection. After keeping my car for a day, I was told everything had been checked, the knocking was fixed, and my car was “perfect.” Weeks later, my dashboard flashed “Shut Engine Down Immediately – Call Audi”. That began a nightmare that lasted over three months with this dealership. • Manny made endless promises about inspecting the car properly, but nothing was followed through. • Christina, the service advisor, was by far the most inconsistent, unprofessional, and rude representative I have ever dealt with. She confused my car with another customer’s, gave me completely incorrect VIN and CarFax information, and repeatedly misled me with inconsistent updates. I have screenshots of the “updates” she sent, and the mistakes are unbelievable. Her only concern seemed to be closing a job for her commission, not actually fixing the car. • Communication was horrendous. I was told different stories every time I called, met, or emailed. Despite providing full service history and documentation, I was given conflicting diagnoses and absurd quotes. I even had to meet with the new manager Vinny, who was dismissive, belligerent, and unprofessional. He talked down to me and my son, promised the car would be fixed, and then failed to deliver. I was forced to sign paperwork agreeing to pay half the labor cost, even though the issue was supposed to have been resolved under goodwill warranty.I have the text message from Christina letting me know the lenghty extended time is because they will get the repair cost taken care of. During this entire ordeal: • My car sat for months with no resolution. • I was out of pocket for a rental before they finally provided a loaner. • I paid nearly $1,500 for an oil pump repair and some other nonsense. In short: no transparency, no accountability, and no professionalism. Audi Great Neck is the worst dealership I have ever encountered, and they have permanently destroyed my trust in the Audi brand. If you value your time, money, and peace of mind, do not bring your car here. I will never purchase or service another Audi again, and I am escalating this to Audi corporate directly to seek reimbursement for what I spent as the dealer told me Audi corporate if contacted and emailed without copying them will seek a solution.This too seem ridiculous. They say the new manager who is Guyanese and is Rocky Bisnauth is aware and will not support meeting with us or assist. Still don't understand why his nationality had to be mentioned. Also.. awaiting Frank Galante to response to my complaint email while my car was in their shop. Everyone there is unprofessional except new loaner professional. She is the only kind person and she is new. More

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