Frank Kuna

We purchase and service all of our vehicles here and have always been treated like family. They're good people there always been treated like family. They're good people there More

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I bought my car from Yates Buick GMC on May 13th, 2023, my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures warranty expired because of the 63,000 miles that were on the carr. My car in back in the shop again because the throttle has to be replaced and it is covered under the manufacture warranty that I was told my car didn't have. I was lied to and it HAS NEVER BEEN DISCLOSED to me until 1/3/2024 that the repair is covered but now I have to pay a $250.00 deductible on the manufactures warranty that I didnt even know existed on my vehicle. The car has been nothing but problem after problem and I don't feel safe in this vehicle and I am not sure if the work is being done correctly. I bought a 2020 crap Encore and I believe this car is a liability and hazard. Yates ought to be ashamed of themselves for lying and selling substandard vehicles to their customers. Bottom line is you guys have lied to me and not once disclosed that there is still a manufacturers warranty on this dang vehicle. More

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