GARY ABRAMS

We had the worst experience ever. The salesman wasn't good. The sales manager was horrible. The customer service was horrible. We were lied to from the start. We bought a used truck a The salesman wasn't good. The sales manager was horrible. The customer service was horrible. We were lied to from the start. We bought a used truck and it took 3 weeks to get it. It would have taken longer if we didn't call ever day to see if the part was in and being worked on. We weren't told the truck needed to be inspected until we were about to sign finance papers. 3 weeks later we get truck. The finance process was a little better. I would not recommend this place ever. More

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Very friendly and helpful! Went above and beyond to help us choose our vehicle and test it out! Went above and beyond to help us choose our vehicle and test it out! More

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My experience was VERY disappointing. I understand that buying a used vehicle is different from buying new, and that mistakes happen. However, there were so many issues throughout the pro I understand that buying a used vehicle is different from buying new, and that mistakes happen. However, there were so many issues throughout the process that this became one of the most frustrating car buying experiences I’ve had. I was paired with a salesman who was nice but scattered. Early on, he told me and my boyfriend that he had just returned from major surgery a few days prior and that he was forgetful. I was empathetic and tried to be patient, but as the process continued, the lack of organization became increasingly frustrating. When I first test drove the Mazda CX-9, there was a very strong spray/chemical smell inside, along with a gel-like substance on the floor mats. I assumed it was something they had used while preparing the vehicle. After the test drive, we looked over the exterior & as I was looking at some scratches I was told, “It is a used car you are looking at.” I understand used vehicles won't be perfect. I simply wanted to make sure the price aligned with the vehicles condition. The pricing process was another disappointment. Stoler's website has a section that says “Want a lower price? Start here,” followed by an “Unlock Instant Price” option. I've seen similar features at other dealerships where clicking the link actually produces a lower price. When I asked about it, I was told, “Oh, that's just to get your information, we don't really give a lower price.” I was honestly shocked to hear that explanation!! The sales process was also unnecessarily drawn out (longer than is usually). The salesmen was having issues with his computer, so much of my information had to be written down by hand. Approximately 30–35 minutes was spent trying to resolve an issue with my Social Security number. I had provided the correct information, but it was written down incorrectly, even after we went over it multiple times. The sales manager initially thought my Social Security number was locked and preventing them from checking my credit. I checked my credit prior to going in so I knew it wasn't locked. Eventually, it was discovered that the number had simply been written down incorrectly. There was also confusion about the second key. The blue tag attached to my keys that has car make and model on it indicated “2/2,” leading me to believe there was a second key. No one seemed to know whether there was another key or where it was. I was told they would get back to me in the am, as it was past closing time at that point & I understand that. He emailed me to send him customers & I asked about the key & was told they had not found it & would reach out if they came across it. The biggest issue became apparent after I purchased the vehicle. As I drove the CX-9 throughout the week, the odor-masking product became weaker, and the smell became much worse. Eventually, I felt like I could actually taste cigarette smoke coming through the air vents. I ended up taking the vehicle to a professional detailing shop at a cost of $200 specifically to have it treated for the smoke odor. The detailer also pointed out that the cabin air filter appeared dirty, which was odd because the Carfax provided by Stoler indicated that the cabin air filter had been changed. The dealership had the vehicle for about a month before I purchased it, so I would have expected a strong smoke odor to have been identified and addressed before the vehicle was sold. I understand this was a used vehicle and I wasn't expecting perfection. I do expect a dealership to address a significant odor issue, especially when I had to spend another $200 immediately after purchasing the vehicle to deal with it I've purchased multiple vehicles from dealerships, both new and used, and I've never had an experience like this one. I don't expect every transaction to be perfect or a used vehicle to be flawless. I do expect organization, attention to detail, & a feeling that the dealership genuinely cares about the customer's experience More

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Great service when will I get the call to have my sunroof put in. Thanks put in. Thanks More

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Great , customer service 👍and deals . they work very clearly with customers We can refer any people they work very clearly with customers We can refer any people More

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For my second car buying experience it was AMAZING 🤩. Ali was wonderful 😊 He explained details that I had no clue about. And even went the extra mile a bought me ice cream 🍦. I will be back to get my n Ali was wonderful 😊 He explained details that I had no clue about. And even went the extra mile a bought me ice cream 🍦. I will be back to get my next car or SUV. Thank you Stoler Chevrolet Buick and Ali. More

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Ricky always take care of me and the dealership is always clean and they have snacks of water and coffee, which is great clean and they have snacks of water and coffee, which is great More

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Employees were helpful and friendly. Always wanted us to be comfortable. The surrounding area was clean and also the bathrooms. Always wanted us to be comfortable. The surrounding area was clean and also the bathrooms. More

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Salesman was polite, thorough and attentive. Made us feel very comfortable. Salesman was knowledgeable about the features and pros and cons of the vehicle. Made us feel very comfortable. Salesman was knowledgeable about the features and pros and cons of the vehicle. More

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Thorough, courteous with attentive follow up. Provided research for the right vehicle that I needed. Provided research for the right vehicle that I needed. More

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