Everyone was helpful and very professional.
I will continue to use Cronin as my GM dealer.
I will continue to use Cronin as my GM dealer.
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by mjhayward
Verified Customer
Verified Customer
Jul 16, 2025 -
Perrysburg Auto Mall responded
Thank you so much for the kind words! We're thrilled to hear that you had a helpful and professional experience with our team. Matt Carpenter is a valuable part of our staff, and we’re glad he made such a positive impression. We truly appreciate your loyalty and look forward to continuing to serve you as your trusted GM dealer!
Best regards,
Ryan Ort
General Manager
Perrysburg Automall
Toledo Blade Readers’ Choice – Best Dealer
Jul 16, 2025 -
Perrysburg Auto Mall responded
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Be cautious if buying a used vehicle.
Within 2 days had multiple issues that should have been found according to their 180 point inspection. They refused to do the right thing and accept
Within 2 days had multiple issues that should have been found according to their 180 point inspection. They refused to do the right thing and accept that they didn't do a proper inspection or just flat out ignored the issues and hoped to pass them along to the next buyer. So rather than doing what was right, I was stuck with $2,000 in repairs. Zero integrity, look elsewhere.
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by dduprae79
Jun 14, 2025 -
Perrysburg Auto Mall responded
I’m truly sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service or care we aim to provide, and I understand how frustrating it must be to face unexpected repairs so soon after purchasing a vehicle.
We take our inspections seriously, and I would like the opportunity to personally look into what happened in your case. Please reach out to me directly at rort@pbautomall.com so we can discuss the situation in more detail. We want to better understand what went wrong and see how we might be able to make this right.
Thank you again for your feedback—it’s how we improve.
Best regards,
Ryan Ort
General Manager
Perrysburg Automall
Toledo Blade Readers’ Choice – Best Dealer
First, I would like to say Kevin was Great and tried to
take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car
take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car back in, there were three problems with it. The check engine light, rear wiper motor & oil leak. I received a call stating that I needed a new catalytic converter and had a dirty throttle body at a cost of $3232.93! I didn't even drive the car 200 miles and now I have to sink over a third of what I paid for it back into it! Next the rear wiper motor didn't work. I checked the fuse and there wasn't one installed! I put the required 20 amp fuse in it ( I am an Industrial Electrician with 34 years of experience), I know that you don't put an over sized fuse in! The service dept claimed that I put a 30 amp fuse in it! I call xxxxxxxxx on this. I even went back and checked my fuse package and the only fuse missing from it was the 20 amp! This was another $452.62! Called Kevin about this and he told me not to worry about it. He told me that an after market catalytic converter was installed and the computer didn't like it. He also said that they would install an "extender" on the O2 sensor to fool the computer. I read about this and didn't have a problem with it. My main concern was the oil leak. He told me that it was coming from the valve cover. When I picked up the car after 10 days, I took it to the car wash and got down on my hands and knees and sprayed the underneath to wash off the oil that was dripping from the "U" shaped cover. I got the car home and noticed that the "U" shaped cover was flopping in the breeze. One of the bolts that hold the front was missing and the bolt on the other side of the front was ready to fall out. There were plastic clips on the back that were missing also. I can't believe this piece didn't fall off! After discovering this, I put the car up on jack stands and got underneath to check the oil leak. I removed the "U" shape cover and pressure washed it (it was a mess)! I noticed that the O2 sensor in question was never touched, no extensions were installed as Kevin told me they would do. They simply cleared the codes, which are permanent, so they came back in about 10 miles. Since emission tests are not required here, I can live with this problem as the engine runs great! As for the oil leak, It is not from the valve cover. I ran my finger around the whole cover and did it with a clean rag. No leak there. The oil leak is from the oil pan gasket. It is on the side of the pan towards the front of the car. It doesn't look like it's bad. I cleaned the oil pan area that was leaking and checked the tightness of the bolts all around the pan. They were tight. The only thing I noticed is the gasket is not a molded gasket but gasket material that was squeezed on with a tube or caulking gun. Other than that, it looked pretty good underneath. I wiped the excess oil underneath and reinstalled the "U" cover using what bolts and clips that I had. It is no longer flopping in the breeze and ready to fall off. I have to believe that the oil leak was NEVER checked! If it was, somebody's butt would be chewed for leaving the "U" cover in the condition it was in! That car should have NEVER gone out the door in that condition! As for the rear wiper motor, it's working great, thank you! But I noticed that there was something rattling in the rear door when I closed it. A plastic tab was broken off and that was the culprit. I took care of that. It really pisses me off that the service dept. claimed that I put in a 30 amp fuse!!! You NEVER increase the fuse size unless you want a fire!!! Finally, I'm guessing that the car sat out back for the entire 10 days waiting for the wiper motor to come in as NOTHING else was fixed. I was charged nothing and I thank you for that! But, after explaining everything to you, I feel if I brought the car back to you, the service dept. would "screw" with me and I'm not putting up with that!
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by newbalance59
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2025 -
Perrysburg Auto Mall responded
Thank you for taking the time to share your experience. I want to start by sincerely apologizing that your vehicle did not meet expectations and that your experience left you feeling frustrated and concerned—this is not the kind of impression we ever want to leave.
We’re glad to hear that Kevin made a positive impact and that the rear wiper motor is now functioning properly, but it's clear that the situation with your Encore—including the check engine light, oil leak, and condition of the underbody shield—has been deeply disappointing. I also want to acknowledge your expertise as an industrial electrician and your attention to detail throughout this process.
While we attempted to resolve the issues and did not charge for the service, it’s clear that our communication and follow-through did not meet your expectations. Your concerns about the fuse claim, the accuracy of the diagnosis, and the condition in which the car was returned are valid points that deserve serious attention. I want to personally look into how this situation was handled and what we can learn from it.
Even though you’ve expressed that you do not wish to bring the vehicle back in, I want to assure you that our intent is never to “screw with” any customer—we value every guest’s trust. If you’re open to it, I would welcome the chance to speak with you directly to see how we might make this right or at least restore some confidence in how we stand behind our vehicles.
Please feel free to contact me directly at rort@pbautomall.com if you’d be willing to discuss further. We take your feedback seriously and will be reviewing this internally to prevent similar issues in the future.
Sincerely,
Ryan Ort
General Manager
Perrysburg Automall
Toledo Blade Readers’ Choice – Best Dealer
Jun 16, 2025 -
newbalance59 responded
Hello Ryan, thank you for the reply. First, I would like to say that your dealership is impressive and everybody was very nice to me. Second, I never even haggled with the price you were asking for the vehicle. I paid what you were asking. I really liked the car! It is perfect for me. The check engine light was concerning but now that I understand what is causing it, I can live with it. Like I said the car runs great. The oil leak is concerning to me. It showed up on my garage floor a little after a month of ownership. I can't believe it didn't show up sooner considering the condition of the "U" cover. I took the car to several Walleye games and parked on a incline with the front end up. Just guessing, but this might have allowed the oil on the cover to drain and not drip on my garage floor. Once the oil leak was discovered, I kept an eye on the oil level. It doesn't seem to be using any. I bought a quart just in case. While I was under the car looking at the oil pan gasket, it doesn't look like an easy fix. I would definitely be willing to bring the car back and have your service dept. take a look at it. I am a disabled vet. on a fixed income. I can't afford to sink a lot of money into this car. I don't drive a lot, maybe 3500 miles a year. I did buy a warranty for a year, mainly for the turbo on the car. I had a friend that developed a oil leak and it wound up being the turbo on his vehicle. It cost him a pretty penny to fix it. There is no way that I can afford to pay what he had to, to fix his vehicle. That is the main reason I bought the warranty. I would be more than willing to pay the $100 deductible if the leak could be fixed using this warranty. The warranty states, seals and gaskets. If not covered under the warranty, I will try to seal it from the outside with no disassembly. It might be able to be done as it is a low pressure leak. If I can't fix it, then a mat on the garage floor and regular oil checks will have to do the trick. Once again Ryan, thank you for understanding and I'm NOT a disgruntled customer! You sold the car to the right guy, as I WILL take care of it! My maintenance background will see to that! It's my first Buick, and I REALLY like it!
I sent this response to your email address (rort@pbautomall.com) several days ago. Never heard anything from you so I thought I would send it this way. Once again thank you very much!
Dave Williams
Neil Gardner did an excellent job with everything.
When I need another auto will contact, him again. Financing was explained easily . She was very professional.
When I need another auto will contact, him again. Financing was explained easily . She was very professional.
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by DDE3682080
Verified Customer
Verified Customer
May 15, 2025 -
Perrysburg Auto Mall responded
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
We were treated very nice, by everyone.
Neil Gardner was a pleasure to work with. 5stars.
Neil Gardner was a pleasure to work with. 5stars.
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by DDE3682080
Verified Customer
Verified Customer
May 13, 2025 -
Perrysburg Auto Mall responded
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I took my Cadillac in for routine oil change and tire
rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, n
rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, no Stabiltrak, no cruise control, which I pointed out to them by returning to service dept after driving 1 mile down the road. I was rescheduled for 4/28 to address this problem. Service declined to take any responsibility for the issue, even though it happened under their watch. It checked out fine when I arrived on 4/24 and all the yellow lights and warning bells were there when I took repossession. I had to spend $590 more to get it fixed. I now have a very real trust issue with this dealership and will no longer be using them for my Cadillac or Silverado. All employees were kind, but would not acknowledge ownership of resulting problems.
Marsha Beaverson
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by beaversonm
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2025 -
Perrysburg Auto Mall responded
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (419) 874-4331 when you have a chance. Thank you, and we look forward to hearing from you.
While my family and I were on our way to Florida for
vacation my Escalade shut down on the expressway 1 hour from home. It was 7am so I looked up the closest GM dealer in the area. I pulled into Perrysb
vacation my Escalade shut down on the expressway 1 hour from home. It was 7am so I looked up the closest GM dealer in the area. I pulled into Perrysburg Automall and talked to ? (Service lady), she was very helpful and got us back on the road in less than 2 hours. This could have been the end of my vacation but turned out to be a great experience with some very helpful UK l team members. Thank You
Bill Thomas
Retired GM employee
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by billthom11
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2025 -
Perrysburg Auto Mall responded
We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
My service advisor was excellent, I cannot remember her
name but she was very kind and courteous.
name but she was very kind and courteous.
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by mark.yuran
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2025 -
Perrysburg Auto Mall responded
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pleasant service and prompt timing that they conveyed .
Cashier showed me how to apply my GM point to lower my cost
Cashier showed me how to apply my GM point to lower my cost
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by chapman.dick
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2024 -
Perrysburg Auto Mall responded
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The mechanics pay Attention to detail and are very
professional. Jessica from service is friendly, knowledgeable and great with communication.
professional. Jessica from service is friendly, knowledgeable and great with communication.
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by RaulA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jessica from service
Dec 13, 2024 -
Perrysburg Auto Mall responded
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!