GM Reputation

Brian was very helpful with buying my used Buick. The car was clean and ready for delivery. The car was clean and ready for delivery. More

by nitrousmustang Verified Customer Verified Customer

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Keith was great , this is Debra , Glen wife. Had to bring it back but all went well Had to bring it back but all went well More

by nana53 Verified Customer Verified Customer

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Good job really happy with service Deb is very nice and helpful deserves monthly raise helpful deserves monthly raise More

by reaganpwiciak Verified Customer Verified Customer

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Was quick and easy. I found a truck that matched color &club cab toy specs. Eric was great to work with. Probably fastest purchase I have ever made.Just had to wait for I found a truck that matched color &club cab toy specs. Eric was great to work with. Probably fastest purchase I have ever made.Just had to wait for money transfer. Thanks More

by osusk44 Verified Customer Verified Customer

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Good attention to customer care. Good communication. Finished in timely manner. Had part in stock. Good communication. Finished in timely manner. Had part in stock. More

by jmd0 Verified Customer Verified Customer

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Fast service but my tires weren’t rotated with my oil change. I’m not sure why. change. I’m not sure why. More

by suggam Verified Customer Verified Customer

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Everyone was helpful and very professional. I will continue to use Cronin as my GM dealer. I will continue to use Cronin as my GM dealer. More

by mjhayward Verified Customer Verified Customer

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Be cautious if buying a used vehicle. Within 2 days had multiple issues that should have been found according to their 180 point inspection. They refused to do the right thing and accept Within 2 days had multiple issues that should have been found according to their 180 point inspection. They refused to do the right thing and accept that they didn't do a proper inspection or just flat out ignored the issues and hoped to pass them along to the next buyer. So rather than doing what was right, I was stuck with $2,000 in repairs. Zero integrity, look elsewhere. UPDATE: After acknowledging that my issues were not properly handled and they could have done better. I was then offered a gift card for a restaurant or fuel and free oil change and tire rotation. Talk about a slap in the face. After spending over $2,000, that's suppose to help? It seems that if you don't purchase brand new, you're basically just treated like a second class citizen. This is not how good business is conducted. I hope this review helps others when trying to decide who to do business with. More

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First, I would like to say Kevin was Great and tried to take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car back in, there were three problems with it. The check engine light, rear wiper motor & oil leak. I received a call stating that I needed a new catalytic converter and had a dirty throttle body at a cost of $3232.93! I didn't even drive the car 200 miles and now I have to sink over a third of what I paid for it back into it! Next the rear wiper motor didn't work. I checked the fuse and there wasn't one installed! I put the required 20 amp fuse in it ( I am an Industrial Electrician with 34 years of experience), I know that you don't put an over sized fuse in! The service dept claimed that I put a 30 amp fuse in it! I call xxxxxxxxx on this. I even went back and checked my fuse package and the only fuse missing from it was the 20 amp! This was another $452.62! Called Kevin about this and he told me not to worry about it. He told me that an after market catalytic converter was installed and the computer didn't like it. He also said that they would install an "extender" on the O2 sensor to fool the computer. I read about this and didn't have a problem with it. My main concern was the oil leak. He told me that it was coming from the valve cover. When I picked up the car after 10 days, I took it to the car wash and got down on my hands and knees and sprayed the underneath to wash off the oil that was dripping from the "U" shaped cover. I got the car home and noticed that the "U" shaped cover was flopping in the breeze. One of the bolts that hold the front was missing and the bolt on the other side of the front was ready to fall out. There were plastic clips on the back that were missing also. I can't believe this piece didn't fall off! After discovering this, I put the car up on jack stands and got underneath to check the oil leak. I removed the "U" shape cover and pressure washed it (it was a mess)! I noticed that the O2 sensor in question was never touched, no extensions were installed as Kevin told me they would do. They simply cleared the codes, which are permanent, so they came back in about 10 miles. Since emission tests are not required here, I can live with this problem as the engine runs great! As for the oil leak, It is not from the valve cover. I ran my finger around the whole cover and did it with a clean rag. No leak there. The oil leak is from the oil pan gasket. It is on the side of the pan towards the front of the car. It doesn't look like it's bad. I cleaned the oil pan area that was leaking and checked the tightness of the bolts all around the pan. They were tight. The only thing I noticed is the gasket is not a molded gasket but gasket material that was squeezed on with a tube or caulking gun. Other than that, it looked pretty good underneath. I wiped the excess oil underneath and reinstalled the "U" cover using what bolts and clips that I had. It is no longer flopping in the breeze and ready to fall off. I have to believe that the oil leak was NEVER checked! If it was, somebody's butt would be chewed for leaving the "U" cover in the condition it was in! That car should have NEVER gone out the door in that condition! As for the rear wiper motor, it's working great, thank you! But I noticed that there was something rattling in the rear door when I closed it. A plastic tab was broken off and that was the culprit. I took care of that. It really pisses me off that the service dept. claimed that I put in a 30 amp fuse!!! You NEVER increase the fuse size unless you want a fire!!! Finally, I'm guessing that the car sat out back for the entire 10 days waiting for the wiper motor to come in as NOTHING else was fixed. I was charged nothing and I thank you for that! But, after explaining everything to you, I feel if I brought the car back to you, the service dept. would "screw" with me and I'm not putting up with that! More

by newbalance59 Verified Customer Verified Customer

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Neil Gardner did an excellent job with everything. When I need another auto will contact, him again. Financing was explained easily . She was very professional. When I need another auto will contact, him again. Financing was explained easily . She was very professional. More

by DDE3682080 Verified Customer Verified Customer

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