GM Reputation

I took my Cadillac in for routine oil change and tire rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, n rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, no Stabiltrak, no cruise control, which I pointed out to them by returning to service dept after driving 1 mile down the road. I was rescheduled for 4/28 to address this problem. Service declined to take any responsibility for the issue, even though it happened under their watch. It checked out fine when I arrived on 4/24 and all the yellow lights and warning bells were there when I took repossession. I had to spend $590 more to get it fixed. I now have a very real trust issue with this dealership and will no longer be using them for my Cadillac or Silverado. All employees were kind, but would not acknowledge ownership of resulting problems. Marsha Beaverson More

by beaversonm Verified Customer Verified Customer

Report | Print

While my family and I were on our way to Florida for vacation my Escalade shut down on the expressway 1 hour from home. It was 7am so I looked up the closest GM dealer in the area. I pulled into Perrysb vacation my Escalade shut down on the expressway 1 hour from home. It was 7am so I looked up the closest GM dealer in the area. I pulled into Perrysburg Automall and talked to ? (Service lady), she was very helpful and got us back on the road in less than 2 hours. This could have been the end of my vacation but turned out to be a great experience with some very helpful UK l team members. Thank You Bill Thomas Retired GM employee More

by billthom11 Verified Customer Verified Customer

Report | Print

My service advisor was excellent, I cannot remember her name but she was very kind and courteous. name but she was very kind and courteous. More

by mark.yuran Verified Customer Verified Customer

Report | Print

Pleasant service and prompt timing that they conveyed . Cashier showed me how to apply my GM point to lower my cost Cashier showed me how to apply my GM point to lower my cost More

by chapman.dick Verified Customer Verified Customer

Report | Print

The mechanics pay Attention to detail and are very professional. Jessica from service is friendly, knowledgeable and great with communication. professional. Jessica from service is friendly, knowledgeable and great with communication. More

by RaulA Verified Customer Verified Customer

Report | Print

Very happy with the service at Perrysburg Automall. The cashier was especially helpful by showing me how to access my GM point’s balance. Online scheduling was easy, the waiting room was clean and invi The cashier was especially helpful by showing me how to access my GM point’s balance. Online scheduling was easy, the waiting room was clean and inviting. More

by Busymom Verified Customer Verified Customer

Report | Print

Very pleasant people to work with. Went the extra mile to help us. Very knowledgeable. Went the extra mile to help us. Very knowledgeable. More

by chris09 Verified Customer Verified Customer

Report | Print

The customer service is excellent. Very transparent, fast service and excellent attention to detail along with welcoming atmosphere. Very transparent, fast service and excellent attention to detail along with welcoming atmosphere. More

by tawilson963 Verified Customer Verified Customer

Report | Print

Because of previous experiences with Perrysburg Auto Mall, I didn't expect much. They surprised me with excellent service and fast turnaround. Thank you very much! Mall, I didn't expect much. They surprised me with excellent service and fast turnaround. Thank you very much! More

by wn.chambers Verified Customer Verified Customer

Report | Print

They have always done great work on my vehicle. The truck is always good to go when promised. The truck is always good to go when promised. More

by Bill Garber Verified Customer Verified Customer

Report | Print