Gabriel Salyer

Really great experience from beginning to end. Gabe and Don made the sale process very straight forward and transparent. Other associates helped make delivery easy and smooth. Gabe and Don made the sale process very straight forward and transparent. Other associates helped make delivery easy and smooth. More

by KNORRJC Verified Customer Verified Customer

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I am extremely disappointed with my experiences at Land Rover dealerships when trying to purchase a Defender. Too often, I have felt insulted, disrespected, and as though someone was trying to take advanta Rover dealerships when trying to purchase a Defender. Too often, I have felt insulted, disrespected, and as though someone was trying to take advantage of me. I shop at Mercedes-Benz, Porsche, BMW, and Toyota, and the difference is night and day. Those dealerships treat me with respect and appreciate my business. At Land Rover, I have repeatedly encountered an arrogant, condescending attitude that makes me question why I would spend my money there. This is exactly why I have never owned a Defender, despite genuinely wanting one. It isn't the vehicle that has put me off; it's the dealership experience. When I'm ready to make a significant purchase, I expect professionalism, honesty, and respect—not an attitude that makes me feel unwelcome. Unfortunately, after these repeated experiences, I will be looking at other brands rather than continuing to pursue a Defender. Mercedes-Benz, Porsche, BMW, and Toyota have all demonstrated that buying a vehicle can be an enjoyable experience, and I have no reason to tolerate anything less. Land Rover may build an iconic vehicle, but a great product means very little when the people selling it drive customers away. I hope you take this feedback seriously and recognize how your dealership's approach is costing you sales. Regards, A Disappointed Potential Customer More

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