Gary Beckford

On September 23, 2024, I bought a pre-own 2023 Lexus GS 460 with 4,122 miles for $65,000 from Toyota of North Austin. While the vehicle itself is nearly new, there were issues with the dealership that left 460 with 4,122 miles for $65,000 from Toyota of North Austin. While the vehicle itself is nearly new, there were issues with the dealership that left me dissatisfied. Missing Items: When the vehicle was delivered, despite its low mileage, I was only provided with one key fob, not usually 2 as expected. Purchasing a new Lexus key fob and have it programmed would cost me over $500. Additionally, the emergency tool kit was incomplete, missing several tools. See the attached picture. Payment Method Issues: Although they successfully charged $5,000 to my credit card at the signing table, they refused to accept my personal check for the remaining balance. I had to leave without the vehicle until I purchased a cashier's check to complete the payment. More

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Great all the people was very helpful and courteous to us thank you and we are enjoying our car thank you and we are enjoying our car More

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Service takes to long and every visit very expensive. Told 3 to 4 hours and takes 5 to 6. Told 3 to 4 hours and takes 5 to 6. More

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My experience with Toyota North Austin was incredibly disappointing. They did not pay me for my vehicle as promised and held onto it without providing the agreed-upon funds. The dealership’s communicatio disappointing. They did not pay me for my vehicle as promised and held onto it without providing the agreed-upon funds. The dealership’s communication was poor, and they failed to resolve the issue despite repeated follow-ups. I strongly advise against dealing with this dealership to avoid similar problems and financial inconvenience. DO NOT SELL YOUR CAR HERE DO NOT TRADE IT IN More

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Servicio muy lento . tardo 2:30 h en darle el mantenimiento a mi coche . Y me lo entregaron con dedos marcados de grasa en el interior de mi coche . tardo 2:30 h en darle el mantenimiento a mi coche . Y me lo entregaron con dedos marcados de grasa en el interior de mi coche . More

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This was the best service center I have ever been to. Fast and professional would recommend getting all your Toyota service needs done here. Fast and professional would recommend getting all your Toyota service needs done here. More

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Our salesman, Joe did a great job in finding us. a RAV4 hybrid in the package and color we were looking for. He returned our calls and responded back quickly to answer all our questions. We would re a RAV4 hybrid in the package and color we were looking for. He returned our calls and responded back quickly to answer all our questions. We would recommend Joe Buantello at North Austin Toyota to help you with your next Toyota. More

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Joe was fantastic. After telling him I doubted if i would purchase, he was very courteous and helpful. After months, he still kept me posted and provided me great follo After telling him I doubted if i would purchase, he was very courteous and helpful. After months, he still kept me posted and provided me great follow up. I ended up getting a vehicle that far exceeded my expectations. He spent time to nail down my exact needs and provided an invaluable service. Thank you. More

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Friendly, respectful and professional. The oil change was done earlier than expected.. Very satisfied with the work done. The oil change was done earlier than expected.. Very satisfied with the work done. More

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Very good good job,it took me no time getting the truck back,good timing back,good timing More

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