Gary Escoto | Page 15

Great experience overall, our salesman was very kind and understanding. He worked with us for a week leading up to our purchase and made sure we were satisfied the entire time. understanding. He worked with us for a week leading up to our purchase and made sure we were satisfied the entire time. More

by marlee stanley Verified Customer Verified Customer

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I've never had a good experience with purchasing a car with this dealership and at this point, I probably wont give them my business again. The communication is horrible. No one can ever give a straight a with this dealership and at this point, I probably wont give them my business again. The communication is horrible. No one can ever give a straight answer. People repeatedly make false guarantees. It's like they treat you well to seal the deal and then treat you poorly afterwards. I was initially told that my new car would be delivered within 2 weeks. Then I was told that it would only be a few days. I was given a loaner vehicle. After 4 days the passenger floorboard of the loaner began to flood with water, so I returned the loaner on 7/17/21. At that point I was told that my car would be delivered on 7/19 and I would have it on 7/20 after the tint was applied. When I did not receive a phone call, I reached out to my sales person on 7/21. During our conversation he said repeatedly that he wanted to make sure I got my car, because he doesn't get paid until the deal is finished. Unprofessional. We're not friends. That's not my issue and not something that I care to hear about when you're supposed to be helping me to resolve my issue. At the end of that conversation, I was told that my car was set to be delivered on 7/21 and it would be ready by 7/22. Again, I didn't received a phone call or update. On 7/23 I reached back out to my sales person. He failed to answer my call or respond to my text message. I didn't hear from him at all, so I contacted a manager. The manager advised that my car was dispatched on 7/21, not delivered, so it wouldn't be delivered until 7/24. I finally got my car on 7/26/21. Several times that day, the sales person pressed me to give him a good review, emphasizing how the reviews impacted his pay. At 7:23PM on 7/26/21, I received a phone call from my sales person asking me to go in and give him a good review because someone had accidently given him a poor review. He told me that he was calling all of his customers to make sure they gave him a good review to offset that bad review. That was completely unprofessional and made me feel uncomfortable. Our deal was done. There was no need to call me again about the review, especially after general business hours. More

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Alex E Miller was an excellent sales representative. His customer service skills were superb and it made the whole process go along smoothly. I am very satisfied with my purchase customer service skills were superb and it made the whole process go along smoothly. I am very satisfied with my purchase More

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Alex E Miller was a great salesman. He is a great person. If I ever buy another car he would be the salesman I want to help me. Thank you person. If I ever buy another car he would be the salesman I want to help me. Thank you More

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Alex E Miller My experience purchasing a car from Jim Ellis Toyota was excellent. I worked with Alex through the entire purchase. He was fast to answer all my questions and helped out as much as he could Ellis Toyota was excellent. I worked with Alex through the entire purchase. He was fast to answer all my questions and helped out as much as he could. Alex made the car purchase easy by offering a complete walk around of the car to make sure there were no surprises. I would highly recommend working with Alex to purchase your next vehicle. More

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Alex E Miller was awesome and very helpful. He made sure that I understood the process of getting my first car. This experience was enjoyable! that I understood the process of getting my first car. This experience was enjoyable! More

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Alex E Miller was really great! He was courteous, patient, knowledgeable, and went above and beyond to try to help us get another car today! patient, knowledgeable, and went above and beyond to try to help us get another car today! More

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Ja'Von was great! He held the car for as while we traveled from Savannah Ga. He made sure we had everything we needed. We appreciate you. traveled from Savannah Ga. He made sure we had everything we needed. We appreciate you. More

by vernon grimes Verified Customer Verified Customer

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My husband And I really enjoyed working with Brian on making a deal on my new RAV4. Brian was knowledgeable and courteous. I would buy from him again and would send my family and friends his way so they making a deal on my new RAV4. Brian was knowledgeable and courteous. I would buy from him again and would send my family and friends his way so they can have the same experience. Top notch. More

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excellent job .the deal was done in few minutes and the paper work was also done quickly. we expected silver color but we got grey color.it is ok. please take more time in explaining the different func paper work was also done quickly. we expected silver color but we got grey color.it is ok. please take more time in explaining the different functions of the car. any way we did connect to electricity and charged it . all in all we are very very HAPPY with staff of JIM ELLIS of McDonough. Thanks you all. More

by subhas IYER Verified Customer Verified Customer

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