Gary Gardner | Page 4

Before bringing my vehicle to the dealership for an oil change, I checked their website to see if they required an appointment. Not only did their website state that they didn’t require appointments for ro change, I checked their website to see if they required an appointment. Not only did their website state that they didn’t require appointments for routine maintenance such as oil changes, they advertised this as a special feature “EXPRESS!!!” I dropped my truck off at about 8:00 AM. The service agent said it would take a couple hours, and asked if I wanted to wait. I told him that I would leave and come back, and I’m glad I did, because it was 7 hours later that my oil change was completed. When I came to pick up my truck, the guy was so engrossed in conversation with another customer that he didn’t acknowledge I was there waiting. Another employee saw me standing there and asked what I needed. I told him that I was there to pick up my vehicle, which had taken 7 hours to get the oil changed. He asked if I had made an appointment, and proceeded to lecture me about thinking ahead and making an appointment. They took me to the back where my vehicle was, but didn’t have my keys. I waited about 10 minutes, and finally the same service agent who had ignored me came out with my keys. They seemed to have done a good job on the oil change. I didn’t even mind that it took 7 hours, it just would have been nice to have been given a more accurate time estimate, and if the service department strongly prefers you make an appointment, it might be nice if the website said “we strongly prefer that you make an appointment” rather than “MOPAR EXPRESS!!! DONE QUICK AND DONE RIGHT!!!” All in all, some training in basic customer service skills for the staff here might go a long way in ensuring future customers have a more pleasant experience than I did. More

by Huh? Verified Customer Verified Customer

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I enjoy raking my Jeep here, they are very helpful More

by BUSTOS478 Verified Customer Verified Customer

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The staff was informational. My Jeep is 2017 new to me. I like to keep up on the maintenance. You made it easy for me. I will be back. I like to keep up on the maintenance. You made it easy for me. I will be back. More

by Jeanne Anderson Verified Customer Verified Customer

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Missing my phone charger and a couple of personal items when the vehicle was returned - they weren’t high priced items so not worth dealing with the conversation or aggravation. when the vehicle was returned - they weren’t high priced items so not worth dealing with the conversation or aggravation. More

by ADad Verified Customer Verified Customer

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Richer and all the stuff in the service department are way good to work with they answer the my questions and they do a outstanding job of working on my truck that is way I take it back to them all the ti way good to work with they answer the my questions and they do a outstanding job of working on my truck that is way I take it back to them all the time More

by CFAGNANT Verified Customer Verified Customer

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Thank you for fixing my dully pick up friendly people Richard and company hope it stays running runs real good I'm from Rawlins and ran good on the highway back to Rawlins thanks again Richard and company hope it stays running runs real good I'm from Rawlins and ran good on the highway back to Rawlins thanks again More

by NOEMAIL3praiselord Verified Customer Verified Customer

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Work was done in a timely manner service writer and manager were very easy to work with and made sure my lifetime warranty covered my repairs manager were very easy to work with and made sure my lifetime warranty covered my repairs More

by Phil Verified Customer Verified Customer

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Great, quick, and friendly people that helped me and did a fantastic job on my vehicle and got the job done the right way in a reasonable amount of time. a fantastic job on my vehicle and got the job done the right way in a reasonable amount of time. More

by HORSEPAINT783 Verified Customer Verified Customer

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Every time service is professional and pleasant. Thanks for caring about quality. The text updates are a good thing. Please keep on doing the cowboy way. for caring about quality. The text updates are a good thing. Please keep on doing the cowboy way. More

by USERMIK7404 Verified Customer Verified Customer

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Very pleased with this dealership. We were traveling cross country and broke down in Cheyenne Wy. And your dealership fixed our breakdown and got us going the next day. Great job and thanks to Cecil and cross country and broke down in Cheyenne Wy. And your dealership fixed our breakdown and got us going the next day. Great job and thanks to Cecil and staff. More

by Seadawg110 Verified Customer Verified Customer

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