Gary Gardner | Page 4

Good Dealership. Good service. Good people who are working there. I will be bringing my truck back there in the future. They have been working on my truck ever since I had started working in the Che working there. I will be bringing my truck back there in the future. They have been working on my truck ever since I had started working in the Cheyenne area . More

by Dale Verified Customer Verified Customer

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We were desperate for service , four phone calls other places in Cody/Casper no one would listen nor help. Gary Gardner did took charge FIXED places in Cody/Casper no one would listen nor help. Gary Gardner did took charge FIXED More

by Vernon Peipelman Verified Customer Verified Customer

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Went to get an oil change for my jeep wrangler after spending the weekend in the mountains doing different trails. I didn't have an apartment but was able to get in quickly and no one tried to up sell m spending the weekend in the mountains doing different trails. I didn't have an apartment but was able to get in quickly and no one tried to up sell me anything that was not need. Everyone was very friendly and professional. Will be back for sure. More

by Monique Verified Customer Verified Customer

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Awesome service as usual. Quick, friendly, knowledgeable, and reasonably priced. Would recommend for all your vehicle needs. I will be coming back for future services. and reasonably priced. Would recommend for all your vehicle needs. I will be coming back for future services. More

by Nick Verified Customer Verified Customer

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Before bringing my vehicle to the dealership for an oil change, I checked their website to see if they required an appointment. Not only did their website state that they didn’t require appointments for ro change, I checked their website to see if they required an appointment. Not only did their website state that they didn’t require appointments for routine maintenance such as oil changes, they advertised this as a special feature “EXPRESS!!!” I dropped my truck off at about 8:00 AM. The service agent said it would take a couple hours, and asked if I wanted to wait. I told him that I would leave and come back, and I’m glad I did, because it was 7 hours later that my oil change was completed. When I came to pick up my truck, the guy was so engrossed in conversation with another customer that he didn’t acknowledge I was there waiting. Another employee saw me standing there and asked what I needed. I told him that I was there to pick up my vehicle, which had taken 7 hours to get the oil changed. He asked if I had made an appointment, and proceeded to lecture me about thinking ahead and making an appointment. They took me to the back where my vehicle was, but didn’t have my keys. I waited about 10 minutes, and finally the same service agent who had ignored me came out with my keys. They seemed to have done a good job on the oil change. I didn’t even mind that it took 7 hours, it just would have been nice to have been given a more accurate time estimate, and if the service department strongly prefers you make an appointment, it might be nice if the website said “we strongly prefer that you make an appointment” rather than “MOPAR EXPRESS!!! DONE QUICK AND DONE RIGHT!!!” All in all, some training in basic customer service skills for the staff here might go a long way in ensuring future customers have a more pleasant experience than I did. More

by Huh? Verified Customer Verified Customer

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I enjoy raking my Jeep here, they are very helpful More

by BUSTOS478 Verified Customer Verified Customer

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The staff was informational. My Jeep is 2017 new to me. I like to keep up on the maintenance. You made it easy for me. I will be back. I like to keep up on the maintenance. You made it easy for me. I will be back. More

by Jeanne Anderson Verified Customer Verified Customer

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Missing my phone charger and a couple of personal items when the vehicle was returned - they weren’t high priced items so not worth dealing with the conversation or aggravation. when the vehicle was returned - they weren’t high priced items so not worth dealing with the conversation or aggravation. More

by ADad Verified Customer Verified Customer

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Richer and all the stuff in the service department are way good to work with they answer the my questions and they do a outstanding job of working on my truck that is way I take it back to them all the ti way good to work with they answer the my questions and they do a outstanding job of working on my truck that is way I take it back to them all the time More

by CFAGNANT Verified Customer Verified Customer

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Thank you for fixing my dully pick up friendly people Richard and company hope it stays running runs real good I'm from Rawlins and ran good on the highway back to Rawlins thanks again Richard and company hope it stays running runs real good I'm from Rawlins and ran good on the highway back to Rawlins thanks again More

by NOEMAIL3praiselord Verified Customer Verified Customer

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