"Nicole G is a boss"
Nicole was a complete professional and I would highly recommend her and North Coast Auto Mall to my friends and family. My dealings were hassle free and absolutely wonderful. 10/10!!
2 wks ago today I started calling about a vehicle they had advertised. First day I called I'm told it was in service center and would be back Monday or Tuesday and they would call me too look at it. So those days no call. Now 2 wks later and after 4 sales reps that refuse to call me back. Finally Stephanie calls the truck is back but it's sale pending. Really horrible service! I'll never recommend them. I can't even rate them a 1 star because they were no help at all !!
"Very happy customer "
Nicole G was fantastic. She wasn't pushy and if she didn't have the answers to my questions, she found out in minutes! She really fought for me as a buyer and made me the proud owner of my new truck!
June 6th reached out to Gary G. @ ncautoauction to purchase a 2017 A4. He sends me some information with pictures and carfax copy of the car. I ask him if I could have the car held for the weekend (June 10th) so that I can pick up the car. Gary said that the car is being test driven now and He can't hold the car until this weekend even with money down. I go to my local bank and arrange the loan and call my insurance company with the VIN.
June 7th I reach back out to Gary G. ask about the car again and talked about delivery options. Gary passes me off to Nick from Finance who explains to me that the car has to be inspected independently before ncautoauction can ship the car? Not sure why but I really want the car so I fill out their financing app because they said they would hold the car and @ 4:00pm Nick agrees to sell the car to me. He sends me a business card for an independent inspector and I call the garage to make them aware of the incoming car. At this point Nick says that they will have the car over in the morning to the independent garage and I should have the car by Tuesday or Wednesday of next week.
June 8th I call the independent garage @ noon and he states that he didn't receive the car. I text Nick for some status....no response.
June 9th I call ncautoauction by phone. I get a lady who tells me that Nick will be in contact with me about the car. Nothing happens...I call Nick @ noon and he tells me that the car will be over to the independent garage by 1:00pm. At this point something doesn't feel right. I repeatedly ask for a routing number to send my downpayment and keep getting ignored. I call late on June 9th to the garage. Again car hasn't showed up yet.
June 10th I proceed to get a cashiers check ready because I hadn't received the routing number. I call ncautoauction but no replies on the status of my car.
June 12th I get a text @ 10:40am from Nick. "Hey Chris, this is Nick over at North Coast. The vehicle went through our inspection and because of an electrical issue with the head until of the vehicle we sent it back to the auction. I'm sorry for the inconvenience but we don't sell cars with major issues so we are getting our money back from the auction for the vehicle." So a couple of things here that seems fishy...didn't you have the car the whole time? and the bit about testing drivers from last Tuesday seems like a lie looking back. Secondly why does the car say sold on your website. I mean this Nick guys lies to me the whole xxxx time gets my finance applications agrees to terms and then tells me this. Come on.
June 12th I ask to get a manager's email....Nick says he will send me the email address and of course he doesn't. I find the owner's email from google and ask Nick if this is the correct email. I get the response that he works in Miami and not in Cleveland. I have to ask again then who do I contact. He gives me an email address of a Jason.firstname.lastname@example.org. "He is in a meeting and I told him of your situation so he will email you when he's available. He is aware of your situation. I am still awaiting the email. In the mean time I sent and email to the owner because everything Nick tells me is BS.
The funny part of this is that I'm a repeat buyer and this is how I'm treated. I am done with them and advise anyone else to steer clear of this place.
"Great customer service and shipping cost"
I just purchased my vehicle with the help of Gary Gerts and Nock Ciocanelea and they provided me with great customer service and a very low shipping cost as I'm in Houston Tx. Would definitely recommend this dealership with you are out of state. Thanks guys.
I drove an hour and a half to look at a car. When I arrived at the dealership they didn't have the car that was advertised online. The car description online described power everything and cruise control etc. The car at the dealership didn't have power anything. This place is dishonest and I wouldn't recommend them unless you want to be deceived and most like ripped off.
"Purchased car had some concerns"
Mathew with customer service helped me with my purchasing concerns. He was friendly and professional. I appreciate his willingness to make my experience one that is good.
"Excellent customer service "
- William Duvall
I bought a 2014 ram 3500 with 20kmiles on it and was told there was a factory warranty but my sales person lied. But then Isabella Rosales went above and beyond. She is a veteran just like me and got me a aftermarket warranty for the factory and powertrain. I am so impressed how she helped me out and went above and beyond more than any other dealer has gone in past. I definitely recommend them and will definitely speak to her to buy another truck from them.
Fantastic professional staff .Helpful and customer satisfaction oriented.
The purchase was a great experience and would recommend others to deal with such a dealer staff.
"Anything to get you in the door...."
I worked with Gary for a week on a truck that I loved. We set an appointment for Saturday and even received an email from three different salesmen the morning of stating they couldn't wait for me to see the vehicle. We drove 2 1/2 hours and when we got there "someone" had let a buyer put a deposit on the truck. Hey but there have other vehicles to show us!!
Now the fun part....my girlfriend and I have email/called them and four different salesmen have stated that they would love to show us this truck and when can we come in. It's amazing how quickly they email you when they want you to come in to the dealership but when we replied stating this situation they refuse to even talk to you.
I've never been treated like this in my life and I'll be contacting the BBB and possibly other parties to discuss this false advertising that is obviously their normal routine.
I sent you an email in response to your reply.