Gary Haines | Page 18

Gary Haines, Service, guided me through the upcoming 90K maintenance requirements for my 2006 Toyota Highlander Hybrid. The issue of pending brake and shock replacement was discussed - most likely at 100K. maintenance requirements for my 2006 Toyota Highlander Hybrid. The issue of pending brake and shock replacement was discussed - most likely at 100K. There were two "scrapes" on the '06 which needed repair and based on past experience with your recommended "Authur's Paint and Body", I felt this would be another $900. In addition, the two front mud guards were shredded from 90K of driving. With Gary's help, I concluded that I should look at the possibility of trading-up. Gary found Michael Caldwell for me who provided a demonstrator Highlander. I took the car home, let my wife drive it and with the exception of the color, we decided to make a deal - if the right color could be found. Michael found the right color in Denver and said if I wanted it, he would immediately go get it.... He got back in town around 5:30 PM and the paperwork was done and closed by 8:30 PM. The incentives offered - discount, 25K free maintenance, 0% financing did not affect my decision. I am usually a "cash buyer" but I do not pass up opportunities; these were simply deal-sweetners. The only thing you guys can do to screw up our relationship is stop providing those delicious bagels and coffee in the morning. Seriously, I thoroughly enjoyed the entire process (the second time with you guys) and am totally happy with the results. It is always a pleasure to walk into your dealership. Paul M. Turner More

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We have bought several Toyotas and usually through JC Christianson. He is honest friendly and very helpful. He goes out of his way to please. Our only complaint is your "bullpen" who make all the dec Christianson. He is honest friendly and very helpful. He goes out of his way to please. Our only complaint is your "bullpen" who make all the decisions on what and how the deal is done, it takes too long especially when everything was up front and very clear to begin with. Sitting around for 2 to 3 hours while they do their thing is really ridiculous. And then one has to double check everything they compute. More

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Everyone was very helpful and friendly while explaining everything to me. The waiting area was very nice. The service staff stayed beyond closing time to finish my service on my Tacoma pick-up. I was pro everything to me. The waiting area was very nice. The service staff stayed beyond closing time to finish my service on my Tacoma pick-up. I was provided with information to consider for future maintenance for my truck. More

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As stated in previous survey Gary provided exceptional customer service, I normally do not take the time to complete these surveys however the service was so exceptional I felt I needed to convey it. customer service, I normally do not take the time to complete these surveys however the service was so exceptional I felt I needed to convey it. More

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Very good experience. Went out for breakfast. Car was ready 10 minutes after I returned. Work was done effectively. Was please with the car wash as well. Me service contact was professional and personab ready 10 minutes after I returned. Work was done effectively. Was please with the car wash as well. Me service contact was professional and personable. More

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I really appreciated how Gary (service advisor) explained the issues with my Corolla. It's been a few years since I last had any work done on this car. Anyway, I thought he was very thorough in explain wha the issues with my Corolla. It's been a few years since I last had any work done on this car. Anyway, I thought he was very thorough in explain what work needed done on the car and what I really appreciated is that he showed me what was wrong with it. More

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We have brought my 2004 Toyota Tacoma in to Liberty Toyota three times for maintenance. Each time it has been serviced, Gary has promptly called to explain what they found, what needs to be done to fi Toyota three times for maintenance. Each time it has been serviced, Gary has promptly called to explain what they found, what needs to be done to fix, and how much it will be. On only one occasion did the repair take over a few hours, and my wife and I were very satisfied with our experience there. We will continue to bring my Toyota to Gary whenever it needs work. Sean H. Holden More

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I received a letter for a possible recall. I took it in, it didn't have a problem, so I went on my way (with a free car wash). :) it didn't have a problem, so I went on my way (with a free car wash). :) More

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