Overall, our experience was positive, but there was a
significant issue during the financing process.
Before agreeing to several optional protection packages, I specifically asked whether they could a
significant issue during the financing process.
Before agreeing to several optional protection packages, I specifically asked whether they could all be canceled if needed. Gene Inman in finance assured us multiple times that they were cancelable, despite not providing any documentation to support that claim. Based on those assurances, we agreed to purchase the packages.
Unfortunately, we later learned that the information was not entirely accurate and ended up paying for products we would not have purchased had we been given clear information from the start.
Since then, the dealership has brought in a new General Manager who personally reached out to me. He was professional, courteous, and genuinely interested in helping resolve the situation. Thanks to his efforts, we were able to cancel another package and receive a partial refund of $499. While I appreciate recovering some of our money, we were still unable to receive a refund for the PermaPlate Appearance Protection package, which we were told is included on all of their vehicles.
I also want to recognize our salesperson, Mariana, who was friendly and helpful throughout the process. Unfortunately, after she left for the day, we completed the transaction with Gene in finance, and that's where the issues arose.
I appreciate the new General Manager's efforts to make things right, which is why I'm leaving 4 stars. The vehicle purchase itself was good, but I believe the financing products should have been presented more transparently. My advice to future customers is to get all cancellation terms in writing before agreeing to any optional packages.
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by You remember me
GENE "LYING SACK" INMAN EchoPark Finance Coach.
.... Dude straight lied and forced us into buying some PermaPlate protection plains we ABSOLUTLEY did not want. But GENE "LYING SACK" INMAN flat out s
.... Dude straight lied and forced us into buying some PermaPlate protection plains we ABSOLUTLEY did not want. But GENE "LYING SACK" INMAN flat out swore up and down we could cancel it after 3 months for a full refund. We were told it was the ONLY way to close the deal. So here we are months later and of course EchoPark does not answer phones after your purchase I have learned. So you have to drive there in-person and of course even then you cannot get a finance employee. From there we were told the plans are not refundable and not sure why we were told that. But email us for a form and maybe PermaPlate can help you. Did that and called PermaPlate just to be told their options are not refundable and not sure why the finance team COACH at EchoPark which happens to be GENE "LYING SACK" INMAN would tell us that and that we need to contact EchoPark. And so the circle of shenanigans continue. I am the last person on earth to write a bloody review I don't even have social media but I hate xx more than anything. And EchoPark has more xx then cars!
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by Reggie
Jun 30, 2026 -
EchoPark Automotive Houston responded
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been. Our goal is for every customer to have a clear understanding of their purchase and any optional protection products they choose. We take concerns like yours seriously and would like the opportunity to review what happened, including the information you were provided regarding the PermaPlate coverage and its cancellation terms. Please contact our management team directly at 281-504-4489 or GLC.HOUSTON@ECHOPARK.COM with your name and the details of your purchase so we can investigate this further and work toward a resolution. We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns.
Jun 30, 2026 -
Reggie responded
I have called your location via phone and emailed your colleagues DIRECTLY, as well as visited your location and was turned around. I have reached out to PermaPlate via phone and email correspondence. I have spoken to the bank I received the loan from and yet here we are. Now you give me ANOTHER phone number and email to REVIEW what happened. Did you not read my complaint? That is what happened. 10/01/2025 GENE "LYING SACK" INMAN your finance team COACH. Swore to me and my wife that these add-on's that we DID NOT WANT. Could be canceled three months after signing. And that you guys do it ALL the time. And it was the only way we could take the car home. It's was literally the ONLY thing keeping us from signing. But he assumed us and we signed with that in mind @ approximately 11:18pm 10/01/2025. And here we are with your resolution being call another number and here is another email. In the Marine Corps we call this F$%# #^*k games. And all I am asking for is for your company to FULFILL your promise. No more no less and no games.
Jul 14, 2026 -
Reggie responded
Well to any and all future customers the lies prevail, here is my response from EchoPark .... ZERO accountability for their swindling, scheming and thieving staff
Dear Mr. ........
Thank you for reaching out and for taking the time to share your concerns. I sincerely apologize for the frustration you've experienced while trying to cancel your PermaPlate products. I understand your concerns regarding the expectations that were set during your vehicle purchase, and EchoPark appreciate the opportunity to review your account.
After carefully reviewing your purchase documents, we would like to clarify which products are eligible for cancellation.
The Vehicle Theft Protection and Catalytic Converter Theft Protection products you purchased are non-cancelable. These products become effective at the time of sale, and once the purchase has been completed, they are not eligible for cancellation.
Additionally, the Appearance Protection provided through PermaPlate is applied to all our vehicles prior to being offered for sale. Because this protection has already been applied to the vehicle before purchase, it is also not eligible for cancellation.
The only products included in your purchase that are eligible for cancellation are:
The Vehicle Service Contract (Extended Warranty) through Fidelity Warranty Services.
The Paintless Dent Repair coverage through PermaPlate.
We understand this may not be the outcome you were hoping for, especially given your concerns about the information provided during the sales process. Our goal is to provide clarity regarding the terms of the products that were purchased and their cancellation eligibility.
If you have any questions about your coverage or would like assistance with canceling either of the eligible products, please let us know. EchoPark will be happy to help guide you through that process.
Sincerely,
EchoPark Automotive
Straight forward service with little to no wasted time.
Easy and efficient service. Will definitely be back for round 2 in the future.
Easy and efficient service. Will definitely be back for round 2 in the future.
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by SSmith88
Mar 22, 2025 -
EchoPark Automotive Houston responded
Thank you for the fantastic review! It means the world to us to know that you had a 5-star experience. Congratulations on your new purchase! We’re confident it will serve you well for many miles to come. Please know that we’re always here for you. Enjoy the journey ahead!
Very efficient and professional.
Fast service and do not get tired showing different options. I will e recommend them to others.
Fast service and do not get tired showing different options. I will e recommend them to others.
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by Shahabnjit
Nov 01, 2024 -
EchoPark Automotive Houston responded
Thank you for your amazing review! We’re on a mission to be the #1 choice for used car buyers in Houston, and your satisfaction is proof that we’re on the right track. Congratulations on your purchase, and may your new ride take open the road to adventure for miles to come. This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
This was the easiest car buying process ever!
Thanks Gene for being so wonderful to work with! Highly Recommend.
Thanks Gene for being so wonderful to work with! Highly Recommend.
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by Grahamaarron@gmail.com
Of all the days, we picked today to look at cars.
There are over 15,000 dealers nationwide who are unable to sell cars today due to a system error. Gene at Echo Park in North Houston made it happen!!
There are over 15,000 dealers nationwide who are unable to sell cars today due to a system error. Gene at Echo Park in North Houston made it happen!! Happy birthday to me!!!
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by Alexandransmith
Low, straightforward pricing.
No pressure sales. By FAR the best car buying experience I've had.
No pressure sales. By FAR the best car buying experience I've had.
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by lfgbean
Great price, awesome customer service.
They went over and above to help me find the right truck at the right price. Highly recommend
They went over and above to help me find the right truck at the right price. Highly recommend
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by Brlawson
Gene was great.
Very helpful and efficient! Very accommodating considering I was buying a car from out of state.
Very helpful and efficient! Very accommodating considering I was buying a car from out of state.
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by clairep
EchoPark Houston had the right vehicle available before I
expected to find what I needed.
expected to find what I needed.
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by lindsey_maggie
Dealer Reviews
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5 yrs, 11 mos
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