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South Point Hyundai
Austin, TX
2,388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,388 Reviews of South Point Hyundai
May 20, 2025
We just purchased a 2025 Santa Fe from South Point from out of town and it couldn't have gone smoother. Everyone we worked with, Jim Hayth, Art, Darren, Sonny, Gabriel, Carter, were very helpful. Immedia out of town and it couldn't have gone smoother. Everyone we worked with, Jim Hayth, Art, Darren, Sonny, Gabriel, Carter, were very helpful. Immediately responding to texts and voicemails. Paperwork was emailed, and overnighted, so that when we drove in town to pick up the new car, it literally took 5 minutes. Highly recommend them! We will definitely work with them again in the future. More
by lee l
Employees Worked With
Darren Whitt, Sonny Naser, Art Liscano, Carter Palmer, Jim Hayth, Gabriel Frunza
May 14, 2025
Great service, waiting room is comfortable and attendants are friendly. I am very satisfied with the work done on my Hyundai Tucson, thank you! are friendly. I am very satisfied with the work done on my Hyundai Tucson, thank you! More
by Veronique
Employees Worked With
Carolyn Smith, Tom Williamson, Courtney Fisher, Emmanuel Soto, Heidi Rowling, Dave Stevens, Maria Jaramillo, Genesis Ayala
May 05, 2025
Quite possibly the worst customer service experience in my 64 years. Called to say I needed a wheel bearing replaced, and thought it should be covered by warranty. Turned out it was caused by a pothole, so my 64 years. Called to say I needed a wheel bearing replaced, and thought it should be covered by warranty. Turned out it was caused by a pothole, so not warranty. They actually replaced the bearing anyway, at no charge, by accident. Nevertheless, it was in the shop for 10 days, and I only got it back by complaining to the service manager. The service tech had no access to voicemail, so my messages went unanswered. I had to get a receptionist to chase him down 3-4 times. I instructed him on Wednesday to do the alignment, which should take an hour max. On Friday I call to leave a message. No response. Call Saturday, leave a message, no response. Finally get a receptionist to track him down. He said he was waiting for a diagnosis which we NEVER discussed. I said just do the alignment. He said they were slow Saturday and would get it done. No call. Called Monday he said it was in line and needed a specialist, could not tell me when it would be completed. I then called Tim the service manager, told him the situation. He got it completed in 1 hour. And as in my previous review, they charge 3 times the going rate for service, $219 for a $70 alignment. . I will always buy Hyundai, I love their products. I will NEVER buy from South Point again. More
by douglawyer1
Employees Worked With
Tim, Charles, Brian
April 30, 2025
Made an appointment which took almost 4 hrs for a simple service. Plus no loaners available. It may be because it's a smaller dealership and they are overwhelmed. Too much to chew. The people however are gr service. Plus no loaners available. It may be because it's a smaller dealership and they are overwhelmed. Too much to chew. The people however are great. More
by alvarez
Employees Worked With
Ashley
March 24, 2025
Avoid at all costs - absolutely awful customer service for aftercare. Our 2024 IONIQ 5 has a 12V battery issue and was told to come in for a swap, then told when I arrived that it would be a 4 hour wait, for aftercare. Our 2024 IONIQ 5 has a 12V battery issue and was told to come in for a swap, then told when I arrived that it would be a 4 hour wait, and then told later that day that it will be a 72 hour wait without any possibility of a loaner vehicle - even if booked in advance. For an almost-brand new vehicle this level of customer service is abysmal, and particularly so given that we have two Hyundai-family vehicles, the other being a 2025 Genesis GV70. I was also promised a call back from the Service Director... and not surprisingly didn't get that call. More
by Khole
Employees Worked With
Service director - don't know name
March 20, 2025
If you are looking for a new car, look no further at South Point Hyundai you will find excellent customer service and knowledgeable people who will guide you and help you with all your needs. Art is the South Point Hyundai you will find excellent customer service and knowledgeable people who will guide you and help you with all your needs. Art is the guy you need if you are looking for the best price, he beat any dealer price that we went to. He promised he will beat the price and he delivered. Marcell helped us setting up Hyundai blue link and guide us on how to use it, he even make sure our 2025 Hyundai Palisade Calligraphy black edition look good by removing all the remaining protectors before we left. And last bet not least Valentina the Finance manager was very patient with us and make sure we left with everything we needed to protect our big purchase. Thank you South Point Hyundai team! You are all awesome!! More
by Chele
Employees Worked With
Valentina Price, Art Liscano, Marcel Price
March 19, 2025
I had to get my yearly service done and Rocky was so helpful and was so kind. He was able to get my car done within an hour. My car was very clean and it was fast the service. Everything was very grea helpful and was so kind. He was able to get my car done within an hour. My car was very clean and it was fast the service. Everything was very great. Would recommend everyone to go see South Point Hyundai Service. More
by rvasquez
Employees Worked With
Rocky
