George Sullivan
George Sullivan at Coastal Nissan

George Sullivan | Page 50

Service Manager

Coastal Nissan

109 Accord Park Drive
Norwell, MA 02061

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4.9
491 Reviews
4.9

491 Reviews

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491 Reviews of George Sullivan

October 13, 2018

Dealership Rating

Fraud Brought car in March 2018 and it needed brakes and a few small things. Picked up car and paid $500 cash and $97 credit card and got my receipt. Notice More

by SC
Recommend Dealer
No

Other Employees Tagged: Tony

Oct 10, 2018

Coastal Nissan responded

Hi Susan - We were disappointed to see your review and wanted to revisit our earlier conversations about the situation with your brake repair work. We apologize for the confusion that initially resulted from a mistake on the repair order (listing the operation code for front brakes rather than rear brakes) and the suspicion that there may have been intentional deception. We did a thorough investigation and concluded that the work you requested and paid for was done properly to your vehicle. We are sorry to see you go as a customer but will remove your record from our regular maintenance reminders if that is your preference.

Oct 15, 2018

Coastal Nissan responded

We understand your frustration as this was a unique situation. The work done to your vehicle was not erased. We photocopied the original amounts that were printed before they were changed. The wrong operation code was used (front instead of rear brakes), but the part numbers needed for the rear brake operation were correct. I would be more than happy to create a work order and make a note that the wrong operation code was used so it will be in your permanent history. Please let me know if you are interested in that.

Oct 10, 2018

SC responded

Ok so answer my question. Did Tony erase the work I had done from the system so he could take the $500 dollars cash? I don’t care about the money as he stole from coastal not me but I do care that he erased from the system actual work I had done on my car. The answer would be yes as you had me come down to the dealership with the paperwork he manipulated and you made copies of everything and stated to me he removed the work from the computer. So YES please take me off your service reminders.

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