Geovanny Rivera Tolentino

Group 1 Toyota North Austin responded

Dear Christelle, Thank you for taking the time to share your detailed feedback. We are very concerned to hear about your experience and sincerely apologize that it did not meet your expectations. What you’ve described, from concerns about your vehicle’s condition to communication and follow-up, is not the level of service or transparency we strive to provide. We take matters like this very seriously, especially when it involves vehicle performance, tire safety, and customer trust. Regarding your concerns about diagnostics, repairs, and warranty coverage, as well as the tire replacement and insurance issue, these are all being reviewed internally so we can better understand what occurred and ensure our processes are being properly followed. We also want to address your interaction with our team, as every customer deserves to feel heard and respected. We recognize how frustrating this situation must have been, particularly so soon after your purchase. While we understand your disappointment, we would appreciate the opportunity to speak with you directly to review your concerns in detail and work toward a resolution. Please contact our management team Edgar Cervera, (Sales Manager) at your convenience so we can assist you further. Ecervera@group1auto.com or call 512-458-2222 x 1109. Your feedback is important to us and helps us improve both our service and communication moving forward.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your feedback, and we appreciate your kind words about your salesperson. We’re glad to hear that portion of your experience was positive. That said, we’re very sorry to learn that your experience in our finance department did not meet expectations. Accurate paperwork, clear communication, and respectful customer interactions are essential parts of our process, and it’s concerning to hear that you felt this was not provided during your visit. While financing details can sometimes change based on lender requirements, we are committed to explaining any differences clearly and working with our customers to address questions or concerns. We regret that you felt supported in that process and apologize for the frustration this caused. Your comments have been shared with our management team so we can review this experience and address it internally. We would welcome the opportunity to speak with you directly and better understand what occurred. Please feel free to contact Rafe Lewis, (Finance Director) at Rlewis@group1auto.com or call 512-458-2331 x1735 if you’d like to discuss this further.

Group 1 Toyota North Austin responded

Hello, we're happy you found our staff Karen to be so supportive during your experience here at Toyota of North Austin. We are always more than happy to assist you if anything else comes up. Take care!

Group 1 Toyota North Austin responded

Thank you for your feedback and for your kind words about your salesperson. We are glad to hear they helped you find the right car. I apologize for the condition of the facility and for the delay in receiving your paperwork and Carfax report. Please feel free to reach out so we can make sure you receive everything you need. We appreciate your business and the opportunity to assist you. Toyota of North Austin Sales team,  512-458-2331

Group 1 Toyota North Austin responded

Hola, ¡estamos muy contentos de haberte brindado una experiencia tan positiva! Siempre estaremos encantados de ayudarte si surge algo más. ¡Cuídate!