Gerard Spence | Page 6

Great review i did my own service on my vehicle on my vehicle i got from maus vehicle i got from maus More

by xenoncrownz Verified Customer Verified Customer

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Clean waiting ate and snacks are a plus Greeted on entry and Thanked on departure. entry and Thanked on departure. More

by renee.campa1 Verified Customer Verified Customer

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All the front end were very friendly Every time I take my car good customers service Love the Nissan take my car good customers service Love the Nissan More

by LACOSTA5400 Verified Customer Verified Customer

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Bam Bam Sevice department was very thorough with what I needed and took care of me quickly. needed and took care of me quickly. More

by kay.harris60 Verified Customer Verified Customer

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Excellent service and very professional will recommend Maus Nissan to anyone looking for a great experience Maus Nissan to anyone looking for a great experience More

by WHATSAMATO.WITHU Verified Customer Verified Customer

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They are always friendly, they keep you updated and I will never take my truck somewhere else. will never take my truck somewhere else. More

by RODEOGIRL0221 Verified Customer Verified Customer

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Very respectful, courteous and professional. They make you feel comfortable and at home while you wait. They make you feel comfortable and at home while you wait. More

by PASTORWMART Verified Customer Verified Customer

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I have been going to Maus Nissan for 5 years now. I am very impressed with their great customer service. I am very impressed with their great customer service. More

by JFLETCHER0766 Verified Customer Verified Customer

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My main complaint is regarding poor communication. I dropped off my truck on Sunday night for a Monday morning appointment to get AC checked for leaks as the air was not cooling down. This same issue I dropped off my truck on Sunday night for a Monday morning appointment to get AC checked for leaks as the air was not cooling down. This same issue happened last year. On Monday, I called at 3:30 for an update as I had not heard anything. I was told that my service advisor had left for the day. A different advisor checked the status and said the leak was verified and the part was ordered. I was alsi told that they need to keep the truck and would provide a loaner. I had only an hour left in the day to get to the dealership to get the loaner. I would not have made it had I not called. I called around noon on Tuesday to find out they were waiting for me to reply to the additional 14 recommended maintenance items. I declined all and was told that the warranty work should be completed by end of day. I heard nothing. I called on Wednesday morning and my advisor was once again not available. I was told by a different advisor that the part was on order and should be in later that day. I thought it had been delivered and being installed on Tuesday. The work was finally completed on Thursday. I appreciate the loaner, but I needed my truck and had no idea it would be 4 days to complete the work. Communication is everything when it comes to customer satisfaction. I never had a problem when my service advisor was Katrina for the past 8 years. More

by BISCUIT57-2 Verified Customer Verified Customer

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