Gerry Lamirande

Great service! ! They went out of the way to make us comfortable waiting for the car. ! They went out of the way to make us comfortable waiting for the car. More

by LAPARISE Verified Customer Verified Customer

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I had my truck in for service Linda Falbo was my advisor she was very knowledgeable and got my vehicle fixed right the first time. Excellent dealership will highly recommend. Thank you Arthur Ahlquist she was very knowledgeable and got my vehicle fixed right the first time. Excellent dealership will highly recommend. Thank you Arthur Ahlquist More

by Arthurahlquist Verified Customer Verified Customer

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Two stars is being nice! This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first emplo This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first employee to arrive turn off the charger. Really? I'm paying customer who purchased a brand new EV from this dealership. This dealer is a bit of a drive for me but I take the truck there because I was happy the purchasing process. I was notified there was a recall. I scheduled the appointment and took the truck there on that date. I also told them there was a problem with the wipers. I got a call a few hours later to let me know they needed to order the parts for the recall and the wipers were fixed. I really wonder why they didn't order the parts at the time of scheduling. They must have known what parts were needed for the recall. Anyhow, I rescheduled for the following week. When I picked the car up, they said a master reset had solved the wiper problem. Luckily it was raining that day so I showed the technician that there was still a problem. He assured me it would be fixed when I returned the following week. I took the car back the following week. They did perform the recall but again failed to fix the wipers. They said it needed a new sensor but they didn't even offer to schedule it when I picked the truck up. This would now require a third trip to fix the wipers, which would be a total of 6 uber rides. I've decided to get it fixed at the local dealership which is right down the street. I really enjoyed the buying experience, but the service department is dreadful. So sad. BTW... I really prefer to not leave reviews, especially negative reviews. That said, I have unsubscribed from receiving review emails. That seems to have gone ignored and I keep receiving emails to make sure I complete the survey. So sadly, I've been forced to submit an honest review. Please remove me from ALL your email lists! More

by david@spinlabcnc.com Verified Customer Verified Customer

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Salem Ford has a great service department and sales team Thanks Michael “Salty” Saltman for your help with delivery and follow up Thanks Michael “Salty” Saltman for your help with delivery and follow up More

by Stone Wood & Wire LLC Verified Customer Verified Customer

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Bought a new truck in June of 23 I was promised free 1st oil change and free inspection stickers for life made an appointment brought in my truck they changed my oil and inspected my truck when done handed oil change and free inspection stickers for life made an appointment brought in my truck they changed my oil and inspected my truck when done handed me my keys I was so impressed they didn’t even ask for a dime I’ll be going back most dealers have a bad reputation More

by 51iceman Verified Customer Verified Customer

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Very timely complete courteous service a knowledgeable competent staff at every stage of the process competent staff at every stage of the process More

by Hd1978and1half Verified Customer Verified Customer

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Sama was an absolute pleasure to work with! The service team has been great to work with, the finance guy made the process quick and easy The service team has been great to work with, the finance guy made the process quick and easy More

by DONNIE.SULLIVAN Verified Customer Verified Customer

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I received my annual inspection and complimentary 1st oil change free of charge.I will be back. change free of charge.I will be back. More

by johnwaldo1 Verified Customer Verified Customer

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Always very pleased with all the services I receive here. It's a pleasure working with Salem Ford. It's a pleasure working with Salem Ford. More

by W_T_N_999 Verified Customer Verified Customer

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They went above and beyond to make things right with my truck. Repairs were done in a timely fashion. truck. Repairs were done in a timely fashion. More

by DPALAZZO Verified Customer Verified Customer

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