Gerry Martel

BMW itself is fine, but Myron has been the worst service advisor I have ever dealt with. His customer service was extremely disappointing, and his attitude made the entire experience unpleasant. Rather than advisor I have ever dealt with. His customer service was extremely disappointing, and his attitude made the entire experience unpleasant. Rather than demonstrating professionalism, listening to the customer’s concerns, and prioritizing customer satisfaction, I felt as though his primary objective was to find ways to increase my expenses rather than genuinely help me. Because of this experience, I have stopped taking my vehicle to Arlington BMW and now prefer Grapevine BMW, where I receive significantly better customer service and feel that my concerns are treated with respect. The quality of customer service matters just as much as the quality of the vehicles being serviced, and unfortunately, Myron’s approach has cost Arlington BMW my continued business. More

Print