Gianna Guerrero | Page 14

I purchased the vehicle I wanted while being able to stay within the budget I intended. Staff was friendly and efficient, I had a great experience within the budget I intended. Staff was friendly and efficient, I had a great experience More

by elizondo_bri Verified Customer Verified Customer

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Great service. Friendly, helpful people. Gi G and Jimmy both went above and beyond. We have purchased several vehicles from Don Davis Nissan and have been very happy with each purchase. Next Gi G and Jimmy both went above and beyond. We have purchased several vehicles from Don Davis Nissan and have been very happy with each purchase. Next vehicle we buy will come from Don Davis Nissan. More

by mike.elmore Verified Customer Verified Customer

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( Erika ) was very professional with everything from ( Erika ) was very professional with everything from start to finish!!! She walked me thru every process, kept me updated on the status of my veh ( Erika ) was very professional with everything from start to finish!!! She walked me thru every process, kept me updated on the status of my vehicle when it was in the shop, before & after. Very polite and friendly! During the walk thru of the MPI, she explain everything and answer all my questions right then & there! I truly recommend this Advisor to everyone! 💯 (Buddy) He knows how to treat his customers! When I got there he was already waiting for me to arrive since I had schedule a appointment with him & made sure I got the appointment on time. We did a walk around and the process from driving thru the lot, inside & walking out was amazing! Truly a professional and patient when it comes to us customer answering questions about our mpi reports, & time frame. No issues and I truly recommend this advisor as well to everyone! The only issue I had was with the express side. Taking for ever on a oil chance & rotate. I was in the waiting room for about 3-4 hours for a simple oil change & rotate. This to me was not acceptable. Management need to take care of this issue cause I shouldn’t wait that long for simple oil change & rotate. And see all the express & lube Techs just walking around and seen empty bays makes me think that these lube techs are not taking there jobs seriously..... More

by Ayyeyoobeto Verified Customer Verified Customer

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Broken Promises and Poor Customer Service I purchased my 2020 Nissan Murano in March from Gianna Guerrero. Have not had much time to drive since I'm working from home and quarantining. I I purchased my 2020 Nissan Murano in March from Gianna Guerrero. Have not had much time to drive since I'm working from home and quarantining. I had to take my car in for service shortly after purchasing due to the fact my car was pulling to one side. I was advised I needed a front end alignment and this was not covered under warranty. I was not happy because I had very few miles and had not hit any curbs or pot holes. When I purchased the vehicle I was told they included 1 year of oil change service package. I scheduled my first oil change at the dealership on July 27, 2020 and advise the service tech, John Jones that I had 1 year of free oil changes that was included when I purchased the vehicle. The tech also advised a tire rotation should be done with each oil change, so I agreed. Once the service was completed I was presented with a bill for $64.00. The service tech advised me that they had no record of the oil change service contract on file and I should get with my Sales Person. I asked if this price included the cost of the tire rotation and he said no, they did not do the tire rotation. First of all I was extremely upset that the service tech did not tell me upfront that I did not have a service agreement for oil changes and second they did not even complete my tire rotation. With that said, I had an appointment for 7:00 am and was promised to get in and out (2 hours for an oil change) and was not communicated with that I did not have a service agreement for oil changes as well as they did not complete my service of rotating my tires. Extremely poor customer service/communication! I will not take my car back to Don Davis Nissan in Arlington for service nor will I recommend this dealership to anyone! More

by DAWN.COMPTON Verified Customer Verified Customer

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Comfortable and satisfy The price and the customer service are great. We compared the value between Honda Civic and Nissan Sentra then my son he decided to get Sentra. Thank The price and the customer service are great. We compared the value between Honda Civic and Nissan Sentra then my son he decided to get Sentra. Thank you Don Davis Nissan. More

by nguyenandy26 Verified Customer Verified Customer

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Never fixes the issues under warranty with driver side mirro i've purchased at least 3 or 4 Nissans from DD and all have some quirk another of which most of the time the manage to fix of cover the issue with war i've purchased at least 3 or 4 Nissans from DD and all have some quirk another of which most of the time the manage to fix of cover the issue with warranty parts. My 2015 Armada Reserve has had problems for, missing body pieces to cover another vehicle sale. The Driver's side mirror has never power retract and on the second service i was told the assembly was replaced even though the parts had my initials on them in black ink an no the mirror was not fixed.i can;t report the issue to service because they've all gone for the day. My most recent maintenance visit i was told the mirroa was looked and found no problem! Mind you I've purchased multiple vehicles from Don Davis Arlington with mediocre service support. I really wanted to purchase the 2020 Nissan but Done Davis to this Day has fixed my mirror or leaking sun roof. To top it off, my car came dirtier than it left as they no longer wash cars for service, or least mine. More

by LM8342 Verified Customer Verified Customer

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GiGi is the best! She did everything that I asked for. I came in because I was having trouble with my car and I'll take her to Buddy Melvin he's great also but I was having too many difficulties with that v came in because I was having trouble with my car and I'll take her to Buddy Melvin he's great also but I was having too many difficulties with that vehicle so I decided to get a new one when I told GiGi its was time for a new car she was like there's no problem I'll get you whatever you need what would you like and we worked all day to get me a new car at a price that I can afford so I was send everybody to Don Davis Nissan in Arlington. More

by relondadouglas Verified Customer Verified Customer

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Great experience buying my brand new Altima! Gianna was experienced and helpful. Made the process go smoothly. She was pleasant and not pushy which I appreciated. Finance went quick and smooth as well! Lov experienced and helpful. Made the process go smoothly. She was pleasant and not pushy which I appreciated. Finance went quick and smooth as well! Love my new car!!! More

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In 2011 I co signed for my kids mom at Don Davis we were there several hours last week I got my 3rd Nissan lots of improvement Thank you all Don D there several hours last week I got my 3rd Nissan lots of improvement Thank you all Don D More

by antonio.lopez9691 Verified Customer Verified Customer

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Referred by Jerry Reynolds and we are beyond pleased! Car buying the way it should be. From inquiry to finance...everything went very well and in short order! buying the way it should be. From inquiry to finance...everything went very well and in short order! More

by chrismar57 Verified Customer Verified Customer

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