Gillian Motie | Page 5

Missing winter tires I made an appointment to have my winter tires, which had been stored by Erinwood Ford, installed. When I arrived they could not find my tires in their I made an appointment to have my winter tires, which had been stored by Erinwood Ford, installed. When I arrived they could not find my tires in their shop although there was indications that the tires had been delivered a few days before. After being assured that my tires would be found I left the shop and waited two days for a call. When the call came it was from Shawn Moon, the Assistant Service Manager, who indicated that the my tires could not be found however he stated that new steel wheels and brand new winter tires where being prepared and that they would be installed that afternoon. Service Advisor Gillian Motie and Shawn Mood took a negative situation and turned it into positive experience which reinforced my belief that the staff at Erinwood Ford is the best in the business . More

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Issue Fixed After Talking to Manager Had an issue with the camera but the issue was fixed after talking to manager instead of service techs. It took a while but at least it was figured ou Had an issue with the camera but the issue was fixed after talking to manager instead of service techs. It took a while but at least it was figured out. More

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You have to experience it to believe me! I would have to say that this has been the most stress-free no pressure new car experience I've ever been through. I have decided to bite the bullet a I would have to say that this has been the most stress-free no pressure new car experience I've ever been through. I have decided to bite the bullet and purchase a 2018 Ford Focus RS. A couple years ago I have purchased a 2016 Mustang GT convertible from Erinwood Ford, and still loving every bit of it. Fast forward 2.5 years later, I decided to reach out to David Grittani again and let me tell you he did not disappoint, my second experience with David was as good as the first one if not better. Thanks to all the management team involved that helped procure such an amazing deal for me and make one of my wishes come through. Carol, you are probably the most professional business manager I have ever met! Only fair that include Gillian on this review, I have been bringing my 2016 Ford Mustang GT in to Erinwood Ford for service for the last 2 and 1/2 years. Gillian has taken care of my Mustang's servicing needs diligently and professionally, she has built my trust and respect over the years. More

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Looking Through the Cracked Glass For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass rep For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass replaced under warranty since it seemed to me there was an issue with the door/power window mechanism that was causing the cracking. After the tech had a look, issue was a regulator and Gillian told me that they would need the truck for the night as the new window glass wouldn't arrive until late in the day - she arranged a rental and told me she would call me when it was fixed. Victor (who sold me the F350 Platinum CC 4x4 V8) came over to check on things as well and (I think) put in a good word with the Service Manager. Next morning, Gillian called with bad news - new window was broken, only other ones were in Edmonton, wouldn't get to the dealer until Friday, but truck would be fixed by EOD Friday... not good, needed truck at the latest Thursday to head out on a trip... Gillian explained all the things that couldn't be done (swap window from a truck on the lot, get the folks in Edmonton to send the window glass overnight courier, etc.) and then said to give her some time to work on things. 3 hours later she called to say that the truck was fixed and I could pick it up anytime - WOW! I won't tell you her secret, but I was super impressed. Kudos to her, the techs and whomever else helped to get things buttoned up. More

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Don't trust this dealer! Horrible service Just a heads up for anyone getting their car serviced here be very careful. If your car is under warranty they will do everything in their power to av Just a heads up for anyone getting their car serviced here be very careful. If your car is under warranty they will do everything in their power to avoid fixing your car and taking care of the customer. My car had an issue with engine hesitation under full throttle and instead of choosing to diagnose the issue they chose to blame my ford performance exhaust! took the car to a trusty mechanic and he solved the issue within 10 minutes! the car had 2 foul spark plugs which i paid out of my pocket to fix! They couldn't even compensate me for the lack of service. What a joke of a dealership I pay $130 for an oil change and they can't even inspect the car competently! the seals on the transmission axles are both leaking and my mechanic was able to see this very quickly when removing the plastic cover from underneath I will be taking this issue to another ford dealer since this one is so shady and non-trustworthy. Long story short do not trust this dealership and get a second opinion especially when your car is under warranty. More

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Best dealer in town! Trust worthy and honest aside from having plenty Of staff who are customer focused and really knowledgable They fix what needs fixing and get it r Trust worthy and honest aside from having plenty Of staff who are customer focused and really knowledgable They fix what needs fixing and get it right the first time . More

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Don't Trust Them! Took my 2013 Ford Focus in for a Warranty Covered Transmission recall and was informed that my no obvious concerns car was desperately in need of $170 Took my 2013 Ford Focus in for a Warranty Covered Transmission recall and was informed that my no obvious concerns car was desperately in need of $1700 in repairs. Warranty work did need to be done (also tech said 5 others he saw that day needed to be done too and they would book me in next wk). I refused the EXTRA repairs and took it to a local mechanic who found one major issue. He said it is VERY UNCOMMON for that part to go naturally on a car this age (Gasket appeared to be torn). Total repair cost including oil change $400. Called Ford to complain and they told me to take it back to them and say these exact words "Ford Canada has instructed me to tell you that I am here for Warranty Work ONLY". If I ever have to go back to this dealership for warranty work I will take it to another mechanic first for a once over. More

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A very positive experience. Gillian is an exceptional employee. She was very helpful to me and found that I had an appointment coming up to install my winter tires. She checked a Gillian is an exceptional employee. She was very helpful to me and found that I had an appointment coming up to install my winter tires. She checked and they were In so that got done. This employee “thinks outside the box”. ! Very satisfied with my service experience. Jane Borland. More

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gillian is excellent Gillian was excellent and everything you would want in someone who is in customer service. She explained the service well to someone who has little un Gillian was excellent and everything you would want in someone who is in customer service. She explained the service well to someone who has little understanding of mechanical issues. She was also very understanding of my medical issues and arranged my transportation to and from the dealership to convenience me and make sure I was comfortable. More

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Warranty Repairs Gillian's support during some long term warranty Repairs was exceptional. She followed up with Ford headquarters weekly and provided prompt updates. W Gillian's support during some long term warranty Repairs was exceptional. She followed up with Ford headquarters weekly and provided prompt updates. Will always continue to purchase and maintain vehicles at this dealership! More

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