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Ginny Polizzi
1,014 Reviews
Dealership Experience
31 yrs, 2 mos
Industry Experience
36 yrs, 3 mos
1,014 Reviews
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1014 Reviews of Ginny Polizzi
November 11, 2022
They were great to my wife and I. Definitely fixed the issue with my Tiguan! Definitely fixed the issue with my Tiguan! More
by Paulmills
Verified CustomerOther Employees Tagged: Michael Kayes , Chris Cooper
November 09, 2022
As a new Volkswagen car owner and my first service experience at the Hamilton dealership location, it has been by far the WORST experience I dropped off my car at night before thinking that my appoi experience at the Hamilton dealership location, it has been by far the WORST experience I dropped off my car at night before thinking that my appointment that I had made one month prior for my car to be worked on for a factory recall and my 1st oil change would be taken care of, to my dismay, nothing was done. I called at 4:30 that day to inquire about my car since (No ONE called me) to let me know the status of my vehicle. I was told in quote we didn’t get to it I was reluctant given a loner car, The following day I returned the loaner car filled with gas and in the same exact clean condition that I had picked it up in no one even acknowledged any thing I was given the keys to my car and on my way I went. I later receive some sort of text stating that I was being charged Under $18 for gas not sure why since the car was returned with a full tank. I called the office left a detailed message and for someone to return the call, to date, no one has returned my call. IS THIS HoW YOU DO BUSINESS? I would never recommend this dealership nor the service department to anyone, I currently have 4 Hondas in my driveway that my family drives we were testing to see converting from a Honda family to a Volkswagen family. Not a way to win business. I’m sure I’m not going to even get a call back or an acknowledgment in reference to this however I do hope anyone reading it learns from many many mistakes made. Customer service experience is always number one or at least it should be More
by Bambina Szarka
Other Employees Tagged: Michael Kayes , Tom Pittman
November 02, 2022
Our sales person was helpful in explaining all the new features on our new purchase. Wonderful car buying experience again with Hamilton VW. 2nd new purchase with Mr. Morris. features on our new purchase. Wonderful car buying experience again with Hamilton VW. 2nd new purchase with Mr. Morris. More
by Maklouie
Other Employees Tagged: Sohail Morris , Kevin Zanoni
October 19, 2022
You have to plan in advance to schedule an appointment, but the service and people are great! but the service and people are great! More
by chris
Other Employees Tagged: Michael Kayes , Tom Pittman, Chris
October 17, 2022
Great people, great service. Mike Hayes is a great service manager. Willing to explain issues any time. Thanks VW. No bagels though. Mike Hayes is a great service manager. Willing to explain issues any time. Thanks VW. No bagels though. More
by Rodrigp7
Other Employees Tagged: Michael Kayes
October 06, 2022
Easy to work with without any nonsense or gamesmanship. Customer service and honesty are paramount. The only Volkswagen dealer I will speak with. Customer service and honesty are paramount. The only Volkswagen dealer I will speak with. More
by borsackscott
Other Employees Tagged: Pete Capriotti , Ginnie
October 05, 2022
They don’t know how use or charge Volkswagen Service Credit Card! Last 3 times they had to make a copy of my VW card and wait until next business day to have my card be charged for the services, and the Credit Card! Last 3 times they had to make a copy of my VW card and wait until next business day to have my card be charged for the services, and they never email me the invoice. More
by Juan
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