Ginny Polizzi | Page 7

Always reliable and they communicate the work and cost prior to doing any work. I have been smusing this dealership for 15 years and always recommend them. prior to doing any work. I have been smusing this dealership for 15 years and always recommend them. More

by cjgrogan2001 Verified Customer Verified Customer

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Reception is not competent. Price very high. Mechanic works quality.Wating time for appointmen so long Price very high. Mechanic works quality.Wating time for appointmen so long More

by alexkuston Verified Customer Verified Customer

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If I ever need help from a dealership again with my daughter‘s car, I will use Hamilton Volkswagen 100%. Very professional very courteous. Everyone I dealt with was very polite. daughter‘s car, I will use Hamilton Volkswagen 100%. Very professional very courteous. Everyone I dealt with was very polite. More

by Don’t have one Verified Customer Verified Customer

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I was able to get an appointment that was convenient. The service department kept me updated on its progress and let me know how much the repairs would cost before performing the work and let me know whe The service department kept me updated on its progress and let me know how much the repairs would cost before performing the work and let me know when my car was ready. More

by ALECKNA Verified Customer Verified Customer

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The service department staff are pleasant and helpful. I appreciated the use of the loaner car when mine needed to stay an extra day in the shop. I appreciated the use of the loaner car when mine needed to stay an extra day in the shop. More

by MJBMCCANN Verified Customer Verified Customer

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Service was great along with Ginny who was very helpful and and knowledgeable. I will be back. and and knowledgeable. I will be back. More

by matuza Verified Customer Verified Customer

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Computer issues. Service scheduled on line yet service center states no appointment is scheduled and made me reschedule Rescheduled with their on-site representative Service scheduled on line yet service center states no appointment is scheduled and made me reschedule Rescheduled with their on-site representative yet when I showed up for scheduled appointment service personnel again stated nothing scheduled in their computer. Luckily I had printout— should have had it notarized probably. Personnel very friendly and “allowed” me to have the service done. You need to clean up your computer issues More

by Annoyed customer Verified Customer Verified Customer

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Ginny is great - very nice and thorough. However, we were extremely disappointed that just to get car serviced it is $500+. Then you have to pay additional fees if there are any other issues However, we were extremely disappointed that just to get car serviced it is $500+. Then you have to pay additional fees if there are any other issues. More

by cmanthes Verified Customer Verified Customer

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I was in need of help Diego’s safety issues and was told to make an appointment online they can help me nothing available for at least a week …. Really no alternative options why am I begging for help, not to make an appointment online they can help me nothing available for at least a week …. Really no alternative options why am I begging for help, not sure where Mike went but bring him back, the new guy doesn’t have the soft skills to make me want to keep coming back, been a Hamilton VW patron for 12 years and have only owned VW and while I can take my car anywhere I have sometimes paid more to get things done at the Hamilton VW dealer because I was treated like a person not a bottom line. More

by VW guy Verified Customer Verified Customer

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They have had five weeks to repair a simple electronic issue that was already at the dealership once a repair 90 days ago. They claim that the hold up is Volkswagen has not gotten back to them on the co issue that was already at the dealership once a repair 90 days ago. They claim that the hold up is Volkswagen has not gotten back to them on the course of action. I purchased his car as a certified used Volkswagen less than a year old so that I would have peace of mind and good service support. This has been more of the worst decisions of my life. I am disgusted. Mike, the service manager and Ginny, the service writer continue to give me updates that are simply “we’re waiting for Volkswagen to get back to us.” More

by Brad Verified Customer Verified Customer

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