Golden Miller | Page 8

Great time, great communication and chemistry. Felt welcomed and everyone was easy to work with Felt welcomed and everyone was easy to work with More

by ampatwelljr Verified Customer Verified Customer

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It was a simple and simple easy process . Golden ( finance manager ) is a Consummate professional. Sarahi ( sold Me the vehicle 🚗) is so knowledgeable and does everything In her power to giv Golden ( finance manager ) is a Consummate professional. Sarahi ( sold Me the vehicle 🚗) is so knowledgeable and does everything In her power to give the buyer the best service and deal possible . Thank you Arrigo Westpalm Beach !!! More

by cyncha36 Verified Customer Verified Customer

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6 long inefficient hours for the total process. From the VERY beginning, the sales person seemed completely disinterested in me, the cars or creating a positive experience. Although we had 'met' by From the VERY beginning, the sales person seemed completely disinterested in me, the cars or creating a positive experience. Although we had 'met' by phone earlier in the day, he did not suggest that I come with stock numbers / He did not have a prepared strategy for presenting the otherwise organized printed list of vehicles I did come with / only got one key at a time which wasted a lot of time / He repeatedly & abruptly got up, left the desk without bothering to explain what the reason was / I was left on my own long enough that on several occasions, I started to walk around the facility or lot and he had to call me to find me again / he did not know the function or answers to questions such as: what the WK stands for, the "M" + & - on the gears / the correct position for the emergency brake / how to control the lights / never offered to lift the hood or talk about the mechanical features of any of the vehicles / actually verbally discouraged me from considering other vehicles after looking at 3 , saying I've seen enough already and should choose... / halfway through, he was fielding a couple for another sale at the same time / I never had the chance to take the vehicle for a higher speed test drive ( so only heard 2 questionable sounds on my way home). I was confused and visibly beginning to get agitated by these aspects and yet he did not offer anything, from a bottle of water - to addressing any glitches / The vehicle was evidently actually NOT given another detailing while the paperwork was going on, since they did not even take off an old blank label on the upper left front windshield, there were coins behind the seats, the floor mats were not put into place, etc. The back & forth on the finance aspects was like a stereotype cartoon of car salesmen / it felt and appeared to be like a shell game / the warranty fee was not well explained and it seems that the warranty costs that I turned down, were simply added back in under a different acronym heading that was not explained when asked and was apparently not negotiable any longer / the final price appears to certainly have been worked with behind the scene - until it matched the check I came with / although promised, some paperwork from the bank check I came with, were not returned / my address and email were both still incorrect 3/4 through the process / the UB stick I was given has un-openable blank pdf files so that I do not have any paperwork associated with the purchase. I called about this issue the next morning 5 times and was once put on hold for 12 minutes and or only transferred to message machines. I have requested that someone acknowledge this fact and confirm to me by phone that the paperwork will now be printed out and mailed to my address. I could continue with many other observations of a similar nature... The service at this dealership completely let me down and although I purchased a vehicle despite this below par service, I will not be a positive spokesperson... More

by nadiautto Verified Customer Verified Customer

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All the employees we dealt with were prompt and very accommodating. I would recommend this dealership to others. accommodating. I would recommend this dealership to others. More

by kathy01210632 Verified Customer Verified Customer

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Was disappointed with pricing and overall detail of the car prior to leaving the lot. car prior to leaving the lot. More

by METROKA Verified Customer Verified Customer

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Staff rushed detail and delivery of brand new car. No instructions on the features of car. Handed over the keys to me at 9PM as the dealership was closing. Detail staff could have cared less. I drove No instructions on the features of car. Handed over the keys to me at 9PM as the dealership was closing. Detail staff could have cared less. I drove the car home and parked it in the garage. Today, I had to call roadside assistance as the battery was dead. I’m sure the dealership just jumped started the car as it’s probably been sitting on the lot for a long time. Worst car purchase experience ever! More

by kbrooks31 Verified Customer Verified Customer

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Our salesman, Golden, was very professional and if he didn't have an answer to any of our questions, he made sure to get them. Both he and Vince did a great job negotiating both our trade-in and the pur didn't have an answer to any of our questions, he made sure to get them. Both he and Vince did a great job negotiating both our trade-in and the purchase. The only thing that I feel they could work on is streamlining the process. Shouldn't take five hours. More

by KHUSTAD Verified Customer Verified Customer

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They had more Wagoneers in stock than other places. It is still very much a dealership and there is nothing quick about it. Golden seemed to work hard for us. He could improve his knowledge of the Wago It is still very much a dealership and there is nothing quick about it. Golden seemed to work hard for us. He could improve his knowledge of the Wagoneer Line. But they are a fairly new vehicle option. His manager was pushy and overbearing but thats seems to be the story at every dealership. More

by Brothafortner Verified Customer Verified Customer

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