Gordon Smith

Centennial Volkswagen responded

Thank you for your kind review, Tonya! We're so glad Gordon provided knowledgeable and helpful service during your new Volkswagen purchase. Thank you for choosing Centennial Volkswagen. Welcome to the CVW Fam! Everyone at Centennial VW looks forward to helping you enjoy your new Volkswagen for years to come.

Centennial Volkswagen responded

Thanks so much for your kind review! We’re thrilled to hear you had a great service experience with our helpful team and that you found our dealership clean and welcoming. Thank you for choosing Centennial Volkswagen for your service needs. Everyone here at Centennial VW truly appreciates your support, and we're grateful to have you as part of the CVW Fam! We look forward to seeing you again for your next Volkswagen service visit!

Centennial Volkswagen responded

Thank you for taking the time to share your feedback. We truly appreciate your kind words about David and Gordon. We're glad David was able to get you into a loaner quickly. We also appreciate the trust you've placed in Gordon over the years! We’re sorry to hear about your concerns regarding the billing and your extended service contract. We understand how seeing different invoice amounts can be confusing, and we appreciate you bringing it to our attention. Extended warranty and service contract claims can sometimes involve different labor rates, parts pricing, or contract-specific billing requirements, but we understand the importance of transparency. We'd be happy to review the details of your repair and answer any questions you may have. Thank you for choosing Centennial Volkswagen and for continuing to trust Centennial VW with your vehicles. We’re grateful to have you as part of the CVW Fam, and we look forward to providing you with the honest, quality service you deserve for many years to come.

Centennial Volkswagen responded

Thank you for sharing your experience, Chris. While we're sorry to hear there was a technical issue with your first vehicle, we're glad Frank and Gordon were able to step in, make things right, and help you find another Volkswagen that met your needs at a great value. At Centennial Volkswagen, we're committed to standing behind our customers and providing solutions when unexpected situations arise. Thank you for choosing Centennial VW, and welcome to the CVW Fam! We hope you enjoy your new Volkswagen for many miles to come.

Centennial Volkswagen responded

Thank you for your great review, Stephen! We're happy to hear that Gordon and our service team at Centennial Volkswagen provided friendly, helpful communication and kept you informed throughout your visit. Clear updates and timely notifications are exactly what we strive for at Centennial VW, so it’s great to know that made your experience smooth and convenient. We truly appreciate your recommendation and thank you for being a part of the CVW Fam. We look forward to serving you again in the future!

Centennial Volkswagen responded

Thank you for your kind review, Jinetta! We’re glad to hear you received professional, courteous, and informative service from our team. We truly appreciate your trust in Centennial Volkswagen for your vehicle’s service needs and look forward to seeing you again at Centennial VW!