Grant Holtzhauer | Page 10

Very happy with the service. of my K5 . The only thing I wish they would have reset my sensors of my K5 . The only thing I wish they would have reset my sensors More

by ROCKPERLA65 Verified Customer Verified Customer

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Bad service . Left 5 bolts uninstalled on the turbo. No after service fallow up. Bad Left 5 bolts uninstalled on the turbo. No after service fallow up. Bad More

by bugeer52 Verified Customer Verified Customer

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I was charged $35 for a tire rotation. This is ridiculous I purchased the car from you. I buy my tires at Moody Tires in Indian River County. They give FREE rotations when you purchase tir This is ridiculous I purchased the car from you. I buy my tires at Moody Tires in Indian River County. They give FREE rotations when you purchase tires with them. I buy all my tires there. It's not the $35 fee, it's the principal. It's just pure greed. I was told the first 2 services would be free. Or at least that is the xxxxxxxx the salesman sold me. More

by AMYWARD21212 Verified Customer Verified Customer

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My experience here was perfect. I don't know too much about how things works with warranty, repairs etc. It's my first car and first time needed to be fixed. The people here helped I don't know too much about how things works with warranty, repairs etc. It's my first car and first time needed to be fixed. The people here helped me a lot, explaining everything and being patient with me. My car was fixed in the same day. They took care of everything very professional and correctly. Thank you! More

by Larisa Verified Customer Verified Customer

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Easy to make an appointment and great customer service by Grant. Great waiting area. Very clean and spacious Grant. Great waiting area. Very clean and spacious More

by Mari Verified Customer Verified Customer

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Excellent customer services. They always take care of me. Great teamwork and always communication with me. They always take care of me. Great teamwork and always communication with me. More

by tmgslcso Verified Customer Verified Customer

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It's always great to see happy customers for I was one of them when I leased my vehicle 2 years ago. Sadly today, lack of service after the sale has changed all that. I don't enjoy writing negative reviews a them when I leased my vehicle 2 years ago. Sadly today, lack of service after the sale has changed all that. I don't enjoy writing negative reviews and prefer to write the positive but I had to here. Front tires and rear brakes needing replacement after 14,000 miles of prudent driving. When I spoke to Sales Manager Chris Falzone he completely agreed this was premature wear and was going to get with the General Manager / Owner Sidd Chandler to inquire about goodwill funding since this was a rare situation. Chris failed to call back and I drove to meet him face to face. Same understanding and desire to help. Gave me his card with his cell and told me to reach him via his cell since it was best. He said the next day he'd talk to Mr. Chandra. Nine days later after a few respectful text messages for status and nothing from Chris. VW Customer care stated it was not them but the dealership who could offer goodwill contrary to what Mr. Chandra stated. Mr Chandra wanted a VW Customer Care number to which I provided in emails to no avail. Mr. Chandra does not reply to his emails either. In closing, always great when buying a new car but never again from Sunrise VW after this lack of professionalism and disrespect. More

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Courteous and professional, accommodating and attentive to details. Takes their time to listen and work out a resolution. to details. Takes their time to listen and work out a resolution. More

by RAGGMUFF Verified Customer Verified Customer

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The staff are very friendly and Knowledgeable at every service. Glad to be a part of the Volkswagen family. service. Glad to be a part of the Volkswagen family. More

by Marilyn.rivera211 Verified Customer Verified Customer

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Scott was very helpful in servicing my 2019 Jetta. He has in depth knowledge and great communication skills. I appreciate the customer focused attention I receive from everyone at this dealership. The He has in depth knowledge and great communication skills. I appreciate the customer focused attention I receive from everyone at this dealership. They’ve earned my loyalty over the years. More

by smkayaker8855 Verified Customer Verified Customer

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