Grant Mckay
Grant Mckay at Murgado Lincoln of Chicago

Grant Mckay

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.6
57 Reviews
4.6

57 Reviews

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57 Reviews of Grant Mckay

June 12, 2025

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Employee Rating

It’s an ok dealership and I am not overly impressed. I got 4 new tires and was not told about 42. Additional cost for tire disposals etc. especially when I could have gone somewhere else to purchase an More

by pmocco1000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Ken Deichman

June 11, 2025

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Amazing customer service and professionalism from check in to completion. Work completed in a timely manner. More

by cplflea
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2025

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

June 03, 2025

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Employee Rating

Thorough in communication, helped me understand the cost breakdown and what was covered under warranty, they double checked a few things that were covered under warranty saving me about $800. Grant was the More

by ryan.designtuttoilmondo
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Murgado Lincoln of Chicago responded

Thank you, Ryan, for your great feedback! We're glad Grant provided thorough communication, clarified the cost breakdown, and saved you $800 by ensuring warranty coverage. We appreciate your kind words about his professionalism and urgency, and we look forward to serving you again!

June 02, 2025

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Employee Rating

Went in there for suspension problem but the service advisor took the diagnostic fee without diagnosing the issue. More

by alizahid142
Service Price Transparency
Workmanship
Recommend Dealer
No
Jun 02, 2025

Murgado Lincoln of Chicago responded

We’d like to look into this further. Please contact our service management team directly so we can review your visit and address your concerns properly.

May 23, 2025

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Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 More

by service@profectionfleetservices.com
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Jimbo and Randy delivered top-notch, knowledgeable service. We're here when you need us next!

May 21, 2025

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Employee Rating

Very disappointed I didn’t know I had to pay $220 to tell me not covered More

by Hpadilla405
Service Price Transparency
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Recommend Dealer
No
May 21, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We appreciate you sharing this and will work on improving communication around these situations. Feel free to contact us directly if you'd like to discuss this.

May 10, 2025

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Very professional and efficient. Communicated well and got me in and out very quickly. Highly recommend More

by kyraleigh1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith, Randy Holder , April Lawshea, Kaleb Ortiz

May 12, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

May 06, 2025

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Employee Rating

It’s a very good dealer ship I love it very nice and good yes. More

by sohaibahmed9000
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Recommend Dealer
Yes
May 09, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're thrilled to hear you had a great experience. We look forward to helping you again soon!

April 30, 2025

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Employee Rating

Service seems to have improved since my last visit. They called me about a recall I had not addressed and completed the work in a timely fashion with good communication. I hope this level of service co More

by trwilliams24
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 01, 2025

Murgado Lincoln of Chicago responded

This is great feedback -- very helpful. Thanks for taking the time to post. We will indeed keep this level of service going!

April 25, 2025

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Employee Rating

Excellent service. Oil change done in a timely manner and they didn’t try to upsell me stuff my car didn’t need. More

by schor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We're glad your oil change was handled efficiently and transparently. That's exactly the experience we aim to provide. See you next time!

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