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Grant Mckay
Grant Mckay at Murgado Ford of Chicago

Grant Mckay

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.6
25 Reviews
4.6

25 Reviews

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25 Reviews of Grant Mckay

May 24, 2025

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Employee Rating

Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

by WindyCity60625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith, Randy Holder

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May 27, 2025

Murgado Ford of Chicago responded

Thanks for your review! We’re thrilled to hear about your great experience with our communication and friendly team. Glad you found the waiting room comfortable too! We’re here when you need us next!

May 19, 2025

Dealership Rating
Employee Rating

It was a fast and easy way to get my car taken care of when I was sick. More

by Patricia
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith, Randy Holder , April Lawshea, Kaleb Ortiz

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May 21, 2025

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us.

May 13, 2025

Dealership Rating
Employee Rating

Just getting started with this dealership! They have a little ways to go but I like the service. More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Bilal, Assad Hamzeh, Gabe Diaz, Joshua Smith, Ken Deichman, Marta Garcia, Julio Garcia, Randy Holder , Kaleb Ortiz

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May 16, 2025

Murgado Ford of Chicago responded

Thanks for the review! We hope to earn that fifth star the next time we serve you!

April 08, 2025

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Employee Rating

This was the fastest It has ever been to get an oil change. X x More

by ashleyjonas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

April 07, 2025

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Employee Rating

Great service. Easy appointment. No complaints here and I would recommend without hesitation anytime to anyone! More

by beth8376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

Dealership Rating
Employee Rating

They do great works on time. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith, Randy Holder , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

Dealership Rating
Employee Rating

Grant is great Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood More

by Cs20201
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay

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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 24, 2025

Dealership Rating
Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 23, 2025

Dealership Rating
Employee Rating

I still have not been contacted regarding the parts that needed to be ordered for the recall on my vehicle. It’s been nearly two weeks. More

by silentpartner1972
Service Time
Service Communication
Recommend Dealer
No
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Mar 28, 2025

Murgado Ford of Chicago responded

We sincerely apologize for the delay in communication regarding the parts for your recall. This is not the experience we want for our customers. Please reach out to us, and we’ll make sure to follow up on the status of the parts and get things moving as quickly as possible. Thank you for your patience.

March 14, 2025

Dealership Rating
Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tray Hill, Jessica Hernandez, Joshua Smith , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

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Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

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