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Grant Mckay
Grant Mckay at Murgado Ford of Chicago
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Grant Mckay

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
22 Reviews
4.5

22 Reviews

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22 Reviews of Grant Mckay

April 08, 2025

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Employee Rating

This was the fastest It has ever been to get an oil change. X x More

by ashleyjonas
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 10, 2025

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

April 07, 2025

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Employee Rating

Grant is great Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood More

by Cs20201
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay

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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

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Employee Rating

Great service. Easy appointment. No complaints here and I would recommend without hesitation anytime to anyone! More

by beth8376
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Workmanship
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Recommend Dealer
Yes
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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

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They do great works on time. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Joshua Smith, Kaleb Ortiz, Randy Holder , Aimmey Garcia, Michael Hedrick

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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 24, 2025

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Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Joshua Smith, Kaleb Ortiz , Aimmey Garcia, Michael Hedrick

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 23, 2025

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Employee Rating

I still have not been contacted regarding the parts that needed to be ordered for the recall on my vehicle. It’s been nearly two weeks. More

by silentpartner1972
Service Time
Service Communication
Recommend Dealer
No
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Mar 28, 2025

Murgado Ford of Chicago responded

We sincerely apologize for the delay in communication regarding the parts for your recall. This is not the experience we want for our customers. Please reach out to us, and we’ll make sure to follow up on the status of the parts and get things moving as quickly as possible. Thank you for your patience.

March 14, 2025

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Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tray Hill, Jessica Hernandez, April Lawshea, Joshua Smith, Kaleb Ortiz , Aimmey Garcia, Michael Hedrick

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Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

March 13, 2025

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I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Joshua Smith, Kaleb Ortiz , Aimmey Garcia, Michael Hedrick

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Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that you had a positive visit and appreciated the extra care, like the car wash. We look forward to serving you again soon!

March 07, 2025

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They have great customer service, they was able to do what other Lincoln dealers said they couldn’t. They kept me up to date from beginning to end. More

by Brandon Dimmins
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad we could assist where others couldn't and keep you informed throughout the process. We appreciate your trust in us!

March 06, 2025

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Employee Rating

There was scheduling mix up. But it was resolved quickly and the service was stellar! More

by gwsh5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Murgado Ford of Chicago responded

Thank you for your patience and understanding! We're glad to hear that the scheduling mix-up was quickly resolved and that you were pleased with the service. We truly appreciate your feedback and look forward to serving you again!

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