Grant Mckay

Not going to rate 1 because the service in which I came in for was done okay. Reason for the 2 stars is because of the process. From the time I could walk, my father who was a mechanic, taught me the proc in for was done okay. Reason for the 2 stars is because of the process. From the time I could walk, my father who was a mechanic, taught me the process of full and complete service. Put a fender cover on the vehicle when changing oil. Make sure you return the vehicle cleaner than the way you found it. That wasn’t the case. I have all of my vehicles ceramic coated and detailed completely every 6-9 months. Vehicle was returned with visible grease stains on the driver side fender. Yes, I’m very meticulous about how my vehicles are kept and expect the same of those that perform services for me. Feel free to contact me with any questions. 7737043544 More

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Service booking agent provided inaccurate information regarding loaners. Luxury vehicle with 20K miles incurred a $2,000 repair that was not accident related. One broken component could only be replace regarding loaners. Luxury vehicle with 20K miles incurred a $2,000 repair that was not accident related. One broken component could only be replaced with a "complete assembly". More

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great job by randy! !! great job by randy!!! great job by randy!!! great job by randy!!! !! great job by randy!!! great job by randy!!! great job by randy!!! More

by Thomas.G.Fabbrini Verified Customer Verified Customer

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The work was done promptly and Grant, our service provider was great. We were very happy with our experience at Murgado Ford of Chicago. provider was great. We were very happy with our experience at Murgado Ford of Chicago. More

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Your service is very poor. The guy at the front desk told me my car would be fixed in two days, but I only got it back after 11 days. I almost had to fight with him to get my c The guy at the front desk told me my car would be fixed in two days, but I only got it back after 11 days. I almost had to fight with him to get my car. Every day when I asked, he just said, “Come tomorrow.” He was extremely lazy, and they didn’t even start fixing the car until the last day when I confronted them. The problem was only with the AC, yet it took this long. I’m very disappointed. More

by Maky Verified Customer Verified Customer

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Great communication with service department -pick up and delivery of car greatly appreciated. Thank You! delivery of car greatly appreciated. Thank You! More

by katekollar Verified Customer Verified Customer

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Lack of communication in responding to inquiry for an appointment. Incorrect information provided regarding vehicle features (and insistence on that incorrect information). appointment. Incorrect information provided regarding vehicle features (and insistence on that incorrect information). More

by Chris Butler Verified Customer Verified Customer

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Grant McKay answered my questions and concerns I had concerning my car and my keys. My vehicle was done in a timely matter! concerning my car and my keys. My vehicle was done in a timely matter! More

by nenav_2334 Verified Customer Verified Customer

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randy in service goes above and beyond , great place to deal with. we will be coming back to have any service related issues. deal with. we will be coming back to have any service related issues. More

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I appreciate to be taken in as a walk in. I came in for prepaid oil change. (Diesel truck) Employees were supper friendly and the manager was super helpful. There was one and only thing that I came in for prepaid oil change. (Diesel truck) Employees were supper friendly and the manager was super helpful. There was one and only thing that surprised me, the price on one basic service that is optional for the diesel engine this time of year. The price was shocking on removing and replacing the fuel filter. That is not the additional service I chose to do. In the commercial world, commercial filter (part) is fairly cheap and I am very well aware of the prices. I think they have to work on breaking down the costs for the customers to make it bit more customer friendly. Book hours and realistic hours matter when it comes to running successful business long term. Next time I'm sure it will be 5 start review. Overall, wonderful dealership, friendly employees, very clean inside and out dealership, keep up doing a great job. Thank you. More

by Ocean Inc (Lidia) Verified Customer Verified Customer

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