Grant Mckay

Top notch from start to finish. I made the appointment in the morning and was able to come in. Prompt service from the time I pulled in. Everyone was terrific. Mr. McKay was very I made the appointment in the morning and was able to come in. Prompt service from the time I pulled in. Everyone was terrific. Mr. McKay was very helpful in giving me periodic updates as my service was being done. Your waiting room area was lovely. I have no complaints. Keep up the good work. Mr. McKay is an excellent representative of your company. And I didn't get the name of the man who directed me to the service area but he was very helpful and genuinely a nice guy. More

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Luis was excellent at taking care of all my cars needs, and took the time to explain the step by step process and how long it would be. and took the time to explain the step by step process and how long it would be. More

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Murgado and Grant are super to work with. They fixed a problem that had been an issue for years!! Highly recommend them! They fixed a problem that had been an issue for years!! Highly recommend them! More

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The scheduling process started out rough with securing a loaner. After that was resolved this was my best experience with service at Mergado. They went above and beyond to make the process fast and pleas loaner. After that was resolved this was my best experience with service at Mergado. They went above and beyond to make the process fast and pleasant. I forgot some items in the loaner and they quickly called and went out of theor way to return them to me. The communication was the best it has been since I have been servicing my car here. Hope it continues More

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Grant McKay was super. I have had a problem with ignition for over 2 years. The staff in service worked tirelessly to diagnose and repair the issue. they even dealt with I have had a problem with ignition for over 2 years. The staff in service worked tirelessly to diagnose and repair the issue. they even dealt with my extended warranty. Wonderful Service!! More

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Service booking agent provided inaccurate information regarding loaners. Luxury vehicle with 20K miles incurred a $2,000 repair that was not accident related. One broken component could only be replace regarding loaners. Luxury vehicle with 20K miles incurred a $2,000 repair that was not accident related. One broken component could only be replaced with a "complete assembly". More

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great job by randy! !! great job by randy!!! great job by randy!!! great job by randy!!! !! great job by randy!!! great job by randy!!! great job by randy!!! More

by Thomas.G.Fabbrini Verified Customer Verified Customer

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The work was done promptly and Grant, our service provider was great. We were very happy with our experience at Murgado Ford of Chicago. provider was great. We were very happy with our experience at Murgado Ford of Chicago. More

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Your service is very poor. The guy at the front desk told me my car would be fixed in two days, but I only got it back after 11 days. I almost had to fight with him to get my c The guy at the front desk told me my car would be fixed in two days, but I only got it back after 11 days. I almost had to fight with him to get my car. Every day when I asked, he just said, “Come tomorrow.” He was extremely lazy, and they didn’t even start fixing the car until the last day when I confronted them. The problem was only with the AC, yet it took this long. I’m very disappointed. More

by Maky Verified Customer Verified Customer

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Great communication with service department -pick up and delivery of car greatly appreciated. Thank You! delivery of car greatly appreciated. Thank You! More

by katekollar Verified Customer Verified Customer

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