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Grant Monks

Overview Reviews (8) Inventory (224)

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Grant Monks

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Grant Monks

Service Manager

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

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4.5

8 Reviews

Overview Reviews (8) Inventory (224)

Dealership Experience

11 mos

Industry Experience

25 yrs, 4 mos

4.5

8 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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8 Reviews of Grant Monks

April 25, 2024

Dealership Rating

Employee Rating

Great job by the service department always have a good experience when going to the dealer experience when going to the dealer More

by Chris.Kusterer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Helpful 0

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March 27, 2024

Dealership Rating

Employee Rating

Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More

by tcruz2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson

Helpful 0

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Mar 27, 2024 -

Ourisman Toyota 40 responded

Thank you!

February 11, 2024

Dealership Rating

Employee Rating

their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. an hour it will take to replace the item. I'm taking my problem some place somewhere else. More

by cdg2000

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Helpful 0

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Feb 16, 2024 -

Ourisman Toyota 40 responded

I appreciate the feedback!

December 21, 2023

Dealership Rating

Employee Rating

very good service, professional and polite, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, More

by logistics66

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Helpful 0

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Jan 02, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

December 11, 2023

Dealership Rating

Employee Rating

Excellent courteous service. Appreciate the advisor Mike. Good person. Thank you for keeping my car running! Appreciate the advisor Mike. Good person. Thank you for keeping my car running! More

by Rahman

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Helpful 0

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Dec 11, 2023 -

Ourisman Toyota 40 responded

Rahman, Thank you so much for your kind words! We look forward to you visiting us for your next service need.

October 12, 2023

Dealership Rating

Employee Rating

Impeccable service department with caring empathetic employees. By far the best service experience I've ever had! I would recommend this service center to anyone with a Toyota. employees. By far the best service experience I've ever had! I would recommend this service center to anyone with a Toyota. More

by ignatiusnwankwo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer , Kurtis Rampersad

Helpful 0

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Oct 12, 2023 -

Ourisman Toyota 40 responded

Ignatiusnwankwo, thank you very much for taking the time to review the Ourisman Toyota 40 Service team and for the 5 stars! We are thrilled that the service you received exceeded your expectations which made for a fantastic visit with us. Your kind words really mean a lot to us and we look forward to working with you again at your next maintenance interval.

September 22, 2023

Dealership Rating

Employee Rating

Chris was my service advisor he’s the man and got my Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance More

by josh.stifler2

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer , Kurtis ramperstead

Helpful 0

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Sep 22, 2023 -

Ourisman Toyota 40 responded

Josh, Thank you for taking the time to review the Ourisman Toyota 40 team! We appreciate your business and your 5 star review. We look forward to seeing you next time!

September 07, 2023

Dealership Rating

Employee Rating

The service and sales team are very knowledgeable and courteous. Would recommend this dealership to anyone looking for a new or used car! courteous. Would recommend this dealership to anyone looking for a new or used car! More

by Cwipert

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Miles Smith, Kevin Walker, Frank Wilson, Chris Kusterer

Helpful 0

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Sep 07, 2023 -

Ourisman Toyota 40 responded

Cwipert, we appreciate your support of Ourisman Toyota 40! We are very happy to know that our Sales and Service department has been able to take great care of you and meet or exceed you expectations.

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