The service advisor was courteous and prompt with helpful
advice for my vehicle. Thanks R. Gryglew.
advice for my vehicle. Thanks R. Gryglew.
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by tobarjody
Service Price Transparency
Jackie was right on top of my issues and her knowledge is
always amazing, whoever was my Service Technician he or she was amazing in identifying all my issues and my vehicle is running in top form now that I
always amazing, whoever was my Service Technician he or she was amazing in identifying all my issues and my vehicle is running in top form now that I got it back. From my initial quote communications were flawless and detailed. My car was ready when promised and pickup was seamless and quick.
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by DSP 2021 EDGE ST
Service Price Transparency
Other Employees Tagged:
Jackie Wiora
Aug 29, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Great service, easy in and out.
Techs are helpful and polite. Would recommend to anyone looking for Ford service
Techs are helpful and polite. Would recommend to anyone looking for Ford service
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by swmarshall10
Service Price Transparency
Other Employees Tagged:
Ricardo Portillo
Came in for an oil change.
The adviser was professional and my service was completed within the timeframe given.
The adviser was professional and my service was completed within the timeframe given.
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by janielpz
Service Price Transparency
Aug 24, 2026 -
Group 1 Ford of South Austin responded
Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great customer service and repairs.
Dillon my advisor did an awesome job helping me out. I give him 2 thumbs up. Tank you
Dillon my advisor did an awesome job helping me out. I give him 2 thumbs up. Tank you
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by Mike121970
Service Price Transparency
Aug 16, 2026 -
Group 1 Ford of South Austin responded
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Resolved all issues.
Could be more willing to hand out loaner vehicles. Overall good Jod
Could be more willing to hand out loaner vehicles. Overall good Jod
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by Garza.marc26
Service Price Transparency
Other Employees Tagged:
Ray
Aug 15, 2026 -
Group 1 Ford of South Austin responded
Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
I believe the gentleman’s name was Ricardo, but he was
excellent and he informed me of what was happening and why. This may seem obvious and simplistic, but I personally really appreciate people to talk t
excellent and he informed me of what was happening and why. This may seem obvious and simplistic, but I personally really appreciate people to talk to you. They ask how your day is. They tell you the things that they found or didn’t on your vehicle. Because my truck is how I feed my family. So it may not seem like much, but treating someone in that manner goes a long way. So thank you.
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by Brian
Service Price Transparency
Other Employees Tagged:
Ricardo cader P
Aug 12, 2026 -
Group 1 Ford of South Austin responded
Hi Brian, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I took my 2017 f150 5.
0 for an oil change. The service was great, and they had me out in less than 40 minutes
0 for an oil change. The service was great, and they had me out in less than 40 minutes
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by diazenrique289
Service Price Transparency
Aug 12, 2026 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Group 1 Ford of South Austin!
Lynne Thurmond is always attentive to our needs.
The service is done in a timely manner.
The service is done in a timely manner.
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by Darryl
Service Price Transparency
Other Employees Tagged:
Lynne Thurmond
Aug 12, 2026 -
Group 1 Ford of South Austin responded
Hi Darryl, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Fast friendly professional service performed on quick
notice. Service advisor Ricardo Portillo exceeded expectations and would recommend him in future services.
notice. Service advisor Ricardo Portillo exceeded expectations and would recommend him in future services.
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by atx_locklear74
Service Price Transparency
Aug 09, 2026 -
Group 1 Ford of South Austin responded
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! Please don't hesitate to reach out if there's anything additional we can do for you.
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