Greg Kimball
Greg Kimball at Group 1 Ford of South Austin

Greg Kimball

General Manager

Group 1 Ford of South Austin

5000 IH-35 S
Austin, TX 78745

4.7
753 Reviews
4.7

753 Reviews

Write a Review

753 Reviews of Greg Kimball

October 23, 2026

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Employee Rating

Very unprofessional, promising to provide updates and not following through. Bad service equals No customers. More

by jmpingar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Freddy, Jordan.. Expected call from management..

Oct 27, 2026

Group 1 Ford of South Austin responded

We apologize that your experience did not meet your expectations. At Group 1 Ford of South Austin, we take customer feedback seriously and strive to provide professional service, clear communication, and timely updates throughout the service process. Unfortunately, we have been unable to identify your visit based on the information provided in this review. We would appreciate the opportunity to speak with you directly, review your concerns, and better understand what occurred so we can address the situation appropriately. Please contact me at 512-916-2608 so I can gather the necessary information to look into your situation and work toward a resolution. We value your feedback and welcome the opportunity to discuss your experience further. Andrew Sommerville Group 1 Ford of South Austin - Service Manager 512-916-2608 asommerville@group1auto.com

Oct 30, 2026

jmpingar responded

My invoice # 959202. Tag-8573. Day taken for TS 10/12/2026, day of pickup 10/16/2026. Ricardo Portillo promised to relay my initial complaint to his service manager.

October 23, 2026

Dealership Rating
Employee Rating

Excellent service and very quick to act on my car. Solid oil change experience. 5 stars. More

by andersok319
Recommend Dealer
Yes
Oct 24, 2026

Group 1 Ford of South Austin responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2026

Dealership Rating
Employee Rating

Had clutch issues on bronco with only 32k miles. Dealership held my car for more than two weeks trying to figure out the cause of the issue, but Shawnie was very helpful keeping me up to date on More

by brianvanderglas
Recommend Dealer
Yes

Other Employees Tagged: Shawnie

Oct 24, 2026

Group 1 Ford of South Austin responded

Hello, we're happy you found Shawnie to be so supportive during your experience here at Group 1 Ford of South Austin. If you have any further questions, please give us a call. We're always happy to help!

October 15, 2026

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Maxwell Ford has been servicing my 2015 F150 since new. I have always had excellent service. More

by Lrvest17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2026

Group 1 Ford of South Austin responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2026

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Employee Rating

I called about a recall notice. The phone was answered by a real person and I was quickly connected to Lynn in the service department. She was very knowledgeable and I was able to g More

by hpmannis31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lynn

Oct 16, 2026

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2026

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Employee Rating

Jackie Woira took my call, received my car and had the problem repaired quickly.. I will remember that and both refer people I know and use your service again because of Jackie More

by James_cashion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jackie Wiora made everything quick and easy

Oct 12, 2026

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jackie here at Group 1 Ford of South Austin! If you have any further questions, please don't hesitate to reach out!

October 09, 2026

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Employee Rating

People I dealt with didn't jerk me around. They gave me a good price on my new truck. Felt like I was dealing with Honest people. More

by wesleyrichardson87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew and Ben

Oct 11, 2026

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2026

Dealership Rating
Employee Rating

We had a great experience at Group One Ford, our salesperson Serena was great. I would definitely go back here for a future purchase. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 11, 2026

Group 1 Ford of South Austin responded

Hello Mike, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2026

Dealership Rating
Employee Rating

The guy I talked to that sold me. The car was great. The guy who did the financing was pretty cool as well. I was under a lot of duress trying to make the purchase the long ride durin More

by doncoolcr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mario Guerra

Oct 12, 2026

Group 1 Ford of South Austin responded

I’m sorry to hear you had a negative experience. I haven’t been able to locate your information in our system, but I would appreciate the opportunity to look into your concerns and see what I can do to help. Please reach out to me directly so I can learn more about the situation and work toward a resolution. Ryan Scott Sales Manager - Group 1 Ford of South Austin 512-443-5000 ryanscott@group1auto.com

October 04, 2026

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Employee Rating

Kind, knowledgeable staff and quick service! I was able to use a coupon and get a great deal as well! More

by Bailey W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnathan, Chris, Hunter (sales)

Oct 04, 2026

Group 1 Ford of South Austin responded

Hello Bailey, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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