Hunter in service was very helpful.
He listened to what I thought was wrong and was able to direct the service team appropriately. He communicated the progress along the way.
He listened to what I thought was wrong and was able to direct the service team appropriately. He communicated the progress along the way.
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by Linda
Service Price Transparency
Other Employees Tagged:
Hunter Collins
May 25, 2026 -
Group 1 Ford of South Austin responded
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I was able to get my truck repaired and tires replaced in
and out same day.
Thanks again for the speedy performance.
and out same day.
Thanks again for the speedy performance.
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by rthornell
Service Price Transparency
Other Employees Tagged:
Alex Zamona ^ Shawnie Mowatt
May 24, 2026 -
Group 1 Ford of South Austin responded
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service team, transparent communication, fast
repairs, friendly staff, and truly outstanding customer care throughout.
repairs, friendly staff, and truly outstanding customer care throughout.
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by rivera.juan.w
Service Price Transparency
May 22, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Walked in without an appointment to addtess recall on
software issue. Was informed it woukd take an hour. An hour later the work was done. Topped off fluidd and did a basic check at no charge. Totallysat
software issue. Was informed it woukd take an hour. An hour later the work was done. Topped off fluidd and did a basic check at no charge. Totallysatisfied.
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by markk.marshall57
Service Price Transparency
Other Employees Tagged:
Alejandro Zamora
May 15, 2026 -
Group 1 Ford of South Austin responded
Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I waited 10 minutes for my “appointment” for an oil
change, was not warned how long it would take. It ended up being over two hours long
change, was not warned how long it would take. It ended up being over two hours long
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by budj35
Service Price Transparency
May 14, 2026 -
Group 1 Ford of South Austin responded
We are very sorry the oil and filter change took longer than promised. We would love to offer you your next oil and filter change for free. If you would like to take advantage of the offer, please contact Jim May (Service Director) at 512-916-2682 or Andrew Sommerville (Service Manager) at 512-916-2608.
Guys in service today were great once again.
Felt like VIP. Recommend this for sure
Felt like VIP. Recommend this for sure
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by Chrishines9300
Service Price Transparency
May 14, 2026 -
Group 1 Ford of South Austin responded
Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Héctor and Zack really took care of our of us.
Overall this seems like the most straightforward dealership we’ve visited.
My wife and I spent a year visiting other dealers. Every interaction wa
Overall this seems like the most straightforward dealership we’ve visited.
My wife and I spent a year visiting other dealers. Every interaction was negative. This dealership was different. They gave us a fair deal, and provided actual answers to our questions.
Overall I would recommend this dealership. Chris the finance man was great too.
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by Blas Moreno
Other Employees Tagged:
Héctor, Zack and Chris
May 14, 2026 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! Feel free to reach out to us if you need anything. Have a wonderful day.
Service department staff was extremely courteous and oil
change was completed before expected. You don’t see that…ever.
change was completed before expected. You don’t see that…ever.
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by RB2
Service Price Transparency
May 14, 2026 -
Group 1 Ford of South Austin responded
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
It was an easy experience.
Eric was my contact and he was great. Eric was very informative and attentive
Eric was my contact and he was great. Eric was very informative and attentive
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by lrosstexas
Service Price Transparency
Other Employees Tagged:
Eric Gustafson
May 14, 2026 -
Group 1 Ford of South Austin responded
Hi, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
We brought our vehicle in for maintenance specifically
because it's a high mileage vehicle, and the service department did not disappoint. We anticipated more issues than we were aware of, and they were t
because it's a high mileage vehicle, and the service department did not disappoint. We anticipated more issues than we were aware of, and they were thorough, patient when we asked for explanations, and swift at the repair.
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by Alex
Service Price Transparency
Other Employees Tagged:
Lafayette
May 14, 2026 -
Group 1 Ford of South Austin responded
Hello Alex, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!