Greg Pulley

My vehicle had a seatbelt anchor cable break. There is Technical News Bulletin about this issue. I brought my car in, asked for an oil, transmission fluid, and differential fluid change. They re There is Technical News Bulletin about this issue. I brought my car in, asked for an oil, transmission fluid, and differential fluid change. They replaced the seatbelt anchor but did not reassemble my seat correctly so it would tilt back while driving. They did not give an oil change with no reasons as to why. I went back for them to correct my seat, then a week later, my differential now has a clunk it didn't previously have. I have the diff fluid inspected and its full of metal! I bring the car back to this dealer service center. They tell me there is a Technical News Bulletin for my differential, but they don't perform the process because they don't feel it will resolve my problem. It may not resolve the problem, but clearing the metal out of the diff could provide some extra life! Also considering they JUST did a diff fluid change and there wasn't any metal then! They expect me to pay for labor for them to pull the diff. and possibly repair it. I said I wasn't charged for the seatbelt. I was told the seatbelt was due to safety. I said a differential failing while driving is also a safety concern. I was told anything can be related to safety and they won't work on it unless they charge me. I asked for the price of a new differential. I was told $2,700.00 not including labor. I asked why? I can buy a brand new one for $1,500.00 from a dealer right now, and I showed a receipt from a company in West Chester PA. Why am I being up charged? Then magically he was able to adjust numbers and offer it at $1,700.00. He also admitted to them changing the differential fluid incorrectly, vacuuming it out rather than draining through the drain plug to inspect for particulates like metal. So they can't say my car was damaged when I brought it to them and I can't 100% say they damaged my differential, but I didn't have any problems till they touched it! Needless to say, I will NEVER bring a vehicle to this place again. I was polite, I tried to work with them, and in the end, they tried to extort me. And I'm still going to be out $3k replacing my differential which I am convinced they caused! Its a daily driver with an immaculate service history and even everyone in the dealer was impressed by how nice my car looks. I highly recommend anyone that cares about their vehicle, to avoid this place. More

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