Greg Rivers | Page 32

Greg the service writer was excellent and kept me informed but the work done on the vehicle was very shoddy and had to go back two extra times for a total of three times informed but the work done on the vehicle was very shoddy and had to go back two extra times for a total of three times More

by JUNKYARDBILLY Verified Customer Verified Customer

Print

Satisfactory Service Experience I'll start with the positives. Staff is courteous, helpful and responsive. I have only praise for the staff. They have been responsive to my service I'll start with the positives. Staff is courteous, helpful and responsive. I have only praise for the staff. They have been responsive to my service needs and I can always get my car in the same day if their is an immediate problem. The negative is that when you call to schedule a service appointment, NOBODY EVER picks up the phone nor do they return calls when I leave a message. This has happened on my last two service calls. I've had to reach out to someone in the office to get someone from Service to call me. When I questioned the Service Rep, I was told in addition to getting people processed as they're bringing their cars in, they're also responsible for answering phones. This is ridiculous and unfair to the customer trying to make a service appointment. There should be someone handling the phones and those phones should be checked every few minutes to see if there are messages waiting, My last experience trying to make an appointment took me 3 hours to do ... and that's a waste of my time. You need to do better. More

by lgrochma Verified Customer Verified Customer

Print

Great place to do business !! Everything is always done right and at a great price. I wouldn’t go any where else for my service needs. right and at a great price. I wouldn’t go any where else for my service needs. More

by glenn.b.jacob Verified Customer Verified Customer

Print